Servicing HP Desktops, Workstations and Notebooks: HP2-H27 Exam Premium File as PDF & Test Engine

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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
B) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
C) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
D) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.

2. What should you do if your customer complains of a blurry display? (Select two.)

A) Ensure that HP AutoSharpen is enabled in the BIOS.
B) Scan for viruses that can affect the display.
C) Verify that ClearType is configured to on.
D) Ensure that the display resolution is configured correctly.
E) Check for screensaver applications that can affect the display.

3. A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)

A) The warranty covers this type of accidental damage protection.
B) This condition voids the standard warranty.
C) Contamination issues void the warranty only for mouse devices and keyboards.
D) The warranty is unaffected if the customer has purchased accidental damage protection.

4. Which statement is true about replacing system boards?

A) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
C) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
D) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

5. What is different about USB 3.0 ports that allows USB 3.0 devices to communicate at higher speeds?

A) USB 3.0 implements packet compression for fast data transfer
B) USB 3.0 provides and accepts greater voltage increasing overall performance
C) USB 3.0 provides parallel processing techniques for optimal speeds.
D) USB 3.0 receptacles and plugs have twice as many contacts

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