Exam Name: Selling HP Printing and Computing Services
Certification Provider: HP
Corresponding Certification: HP ExpertONE Certification
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Selling HP Printing and Computing Services: HP2-H28 Exam Premium File as PDF & Test Engine
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Last Updated: Jul 29, 2026
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HP HP2-H28 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling and Positioning Services | 25% | - Quantify business value and ROI - Overcome objections and close sales - Bundle services with hardware solutions - Identify customer business needs |
| Topic 2: Printing Services Solutions | 25% | - HP Designjet and LaserJet support services - Print service levels and coverage options - Managed Print Services value proposition |
| Topic 3: HP Services Portfolio Overview | 25% | - Deployment and Installation Services - Data Protection and Security Services - Usage and Care Services - HP Care Pack Services |
| Topic 4: Computing and Personal Systems Services | 25% | - Defective Media Retention and recovery services - Accidental Damage Protection and Travel Coverage - PC, notebook, workstation service offerings |
HP Selling HP Printing and Computing Services Sample Questions:
1. What is an effect of adding services to hardware deals?
A) decreases profit
B) services selling has little effect on hardware deals
C) increases complexity of the offer
D) increases deal size
2. Which option is available in Deployment Services?
A) Assets Tagging
B) Consulting and Project Management
C) Warranty Extensions
D) Maintenance Kit Replacement
3. Which statement is true about Service Lines?
A) All Printer Services lines are available for consumers who buy contractual services.
B) 8W support covers all business levels for Custom Integration Services.
C) R4 Commercial support is only available to Small and Medium Business (SMB).
D) The 8W supportline is available for consumers.
4. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?
A) Understand the customer's business drivers and define the impact of printing and personal system downtime.
B) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
C) Understand the customer's business drivers and establish from that the duration of services needed,
D) Understand the customer's business model to define when they will need support and what type of support HP can offer
5. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)
A) Partners can minimize costs with labor refunds for the services delivered on behalf of HP
B) Partners receive a percentage of the rebate payment on their sales.
C) Partners receive extra rebates on all HP equipment sold.
D) Partners pay lower list prices on product line (only printer and computer) in scope
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A,C |
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