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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A) The IVR must be configured to accept voice messages.
B) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
C) All agents must have personal WhatsApp accounts.
D) The customer must use a specific brand of phone.

2. What is the primary security concern associated with remote agents using softphones on their personal computers?

A) The potential for malware on the computer to intercept voice data or keylogs.
B) The speed of the agent's home internet connection.
C) The quality of the agent's headset.
D) The operating system version on the computer.

3. Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?

A) Relying on the network heartbeat alone.
B) Using a single quorum disk witness.
C) Implementing a third-party witness service or a tie-breaker node in a separate fault domain.
D) Manual intervention by an administrator.

4. Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?

A) DSCP AF21 (Assured Forwarding)
B) DSCP CS7 (Class Selector 7)
C) DSCP EF (Expedited Forwarding)
D) DSCP CS0 (Class Selector 0)

5. When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?

A) 200 OK
B) BYE
C) ACK
D) INVITE

Solutions: