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  • Total Questions: 140
  • Updated on: Sep 01, 2026
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ServiceNow CIS-SAM Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist – Software Asset Management Professional Exam
Exam Number:CIS-SAM
Passing Score:70%
Exam Format:Multiple choice, Proctored online exam
Available Languages:English
Real Exam Qty:Approximately 60
Certificate Validity Period:24 months
Related Certifications:ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM Fundamentals)
ServiceNow Certified System Administrator (CSA)
Exam Price:USD 450 (may vary by region)
Exam Duration:90 minutes
Recommended Training:ServiceNow Software Asset Management (SAM) Fundamentals Course
Exam Registration:ServiceNow Training and Certification Portal
Sample Questions:ServiceNow CIS-SAM Sample Questions
Exam Way:Online proctored exam via ServiceNow certification platform or authorized testing provider
Pre Condition:ServiceNow Certified System Administrator (CSA) is strongly recommended; IT Asset Management knowledge is recommended.
Official Syllabus URL:https://www.servicenow.com/services/training-and-certification.html

ServiceNow CIS-SAM Exam Syllabus Topics:

SectionObjectives
Optimization and Reporting- Cost optimization
  • 1. License optimization strategies
    • 2. Reharvesting unused licenses
      - Reporting and analytics
      • 1. SAM dashboards
        • 2. Compliance reporting
          Discovery and Normalization- Software discovery processes
          • 1. Discovery patterns
            • 2. Data sources and ingestion
              - Software normalization
              • 1. Software library management
                • 2. Identification and reconciliation
                  Software Licensing and Compliance- License management
                  • 1. Entitlement tracking
                    • 2. License types and metrics
                      - Compliance tracking
                      • 1. Audit readiness
                        • 2. Usage vs entitlement comparison
                          Software Asset Management Fundamentals- Core SAM principles
                          • 1. Compliance management
                            • 2. Optimization principles
                              - SAM lifecycle concepts
                              • 1. Asset lifecycle stages
                                • 2. Software asset governance basics
                                  Integration and Implementation- ServiceNow integration
                                  • 1. Third-party data integration
                                    • 2. ITAM integration points
                                      - Implementation practices
                                      • 1. Configuration management
                                        • 2. Best practices for deployment

                                          Everything You Want to Know About the ServiceNow Certified Implementation Specialist - Software Asset Management Professional (CIS-SAM) Exam

                                          The CIS-SAM exam, officially titled Certified Implementation Specialist - Software Asset Management Professional Exam, is the ServiceNow exam you pass to earn the ServiceNow Certified Implementation Specialist - Software Asset Management Professional (CIS-SAM) certification, a credential at the Professional level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM Fundamentals).

                                          The CIS-SAM exam includes Approximately 60 questions and gives you 90 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

                                          The passing score for the CIS-SAM exam is 70%, and the official registration fee is USD 450 (may vary by region). Keep in mind that a failed attempt means paying USD 450 (may vary by region) again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.

                                          ServiceNow lists the following prerequisites or eligibility notes for the CIS-SAM exam: ServiceNow Certified System Administrator (CSA) is strongly recommended; IT Asset Management knowledge is recommended.. Requirements can change over time, so confirm the details on the official exam page at ServiceNow's official site before you register.

                                          You can register for the CIS-SAM exam through the official channels below:

                                          The exam is delivered in the following format: Online proctored exam via ServiceNow certification platform or authorized testing provider. Choose a date that leaves you enough time to work through the full 140-question practice set first.

                                          ServiceNow recommends the following training resources for CIS-SAM candidates:

                                          Official courses build the theory, and the 140 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.

                                          Yes. Fast2test offers a free PDF demo of the CIS-SAM material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

                                          Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding CIS-SAM exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

                                          Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

                                          The CIS-SAM exam blueprint is divided into 5 domains, starting with Discovery and Normalization; Software Licensing and Compliance; Integration and Implementation. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.

                                          ServiceNow Certified Implementation Specialist - Software Asset Management Professional Sample Questions:

                                          Question 1

                                          Which of the following SAM roles has permission to grant a user the script writing capability?

                                          A. sam_developer
                                          B. sam_admin
                                          C. discover_admin
                                          D. asset


                                          Question 2

                                          What are the four tiers of software reconciliation results? (Choose four.)

                                          A. Software Allocation
                                          B. Software Publisher
                                          C. Software Entitlement
                                          D. Software License Metric
                                          E. Software Model
                                          F. Software Product


                                          Question 3

                                          Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

                                          A. PowerPoint
                                          B. PDF
                                          C. CSV
                                          D. XLS


                                          Question 4

                                          By default, when is a product result generated for a licensable product after reconciliation?

                                          A. Always, even if there are no software models defined for the product
                                          B. Whenever there is at least one software model defined for the product
                                          C. Never
                                          D. Only when there are software entitlements defined for the product
                                          E. Only when related entitlements have a cost identified


                                          Question 5

                                          Which catalog provides a listing of goods offered or available by a third party?

                                          A. Product Catalog
                                          B. Model Catalog
                                          C. Service Catalog
                                          D. Vendor Catalog
                                          E. Item Catalog


                                          Solutions:

                                          Question 1
                                          Answer: A
                                          Question 2
                                          Answer: B,E,F
                                          Question 3
                                          Answer: A,B,C
                                          Question 4
                                          Answer: A
                                          Question 5
                                          Answer: D

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