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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the purpose of a stakeholder analysis?

A) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
B) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
C) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
D) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces

2. While performing the solution assurance review, what are the key areas that should be verified?

A) If the design includes IBM Tivoli Storage Manager to back up the solution components
B) If the customer has competitive products deployed
C) If the design meets the functional, performance, and scalability requirements
D) If the customer has certified personnel to administer the solution after it is deployed

3. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.

4. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) CORBA
B) UDP protocol
C) Java Message Service messaging
D) Command Line Interface
E) XML and flat files

5. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) Because the same custom workflow-driven change processes can be reused by multiple customers.
C) By interfacing with multiple technology APIs to implement unattended changes.
D) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.

Solutions: