Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request and Incident Management | - Service catalog design and usage - Service request lifecycle and fulfillment process - Incident management workflows and resolution |
| Topic 2: Deployment and Operations | - Operational monitoring and maintenance - Installation and configuration basics - Troubleshooting common automation issues |
| Topic 3: Integration and Architecture | - Data flow and system interoperability - Integration with ITSM tools and service desk systems - Architecture components of Tivoli automation solutions |
| Topic 4: Tivoli Service Delivery and Automation Overview | - Process automation concepts and business value - IT service management (ITSM) fundamentals - IBM Tivoli service management and automation portfolio overview |
| Topic 5: Tivoli Service Automation Manager Concepts | - Workflow automation and task execution - Resource lifecycle management - Service provisioning and orchestration |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
What is the purpose of a stakeholder analysis?
- A. to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
- B. to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
- C. to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
- D. to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
Correct Answer: D 🗳️
While performing the solution assurance review, what are the key areas that should be verified?
- A. If the design includes IBM Tivoli Storage Manager to back up the solution components
- B. If the customer has competitive products deployed
- C. If the design meets the functional, performance, and scalability requirements
- D. If the customer has certified personnel to administer the solution after it is deployed
Correct Answer: C 🗳️
A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?
- A. When there will be more then 50 concurrent users, and time to value is critical for the project.
- B. When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
- C. When there will be no more then 50 concurrent users, and time to value is critical for the project.
- D. When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
Correct Answer: C 🗳️
Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)
- A. CORBA
- B. UDP protocol
- C. Java Message Service messaging
- D. Command Line Interface
- E. XML and flat files
Correct Answer: C,E 🗳️
How can workflow-driven change processes reduce costs?
- A. Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
- B. Because the same custom workflow-driven change processes can be reused by multiple customers.
- C. By interfacing with multiple technology APIs to implement unattended changes.
- D. By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
Correct Answer: D 🗳️
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