Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tivoli Service Delivery and Process Automation Overview | - IBM Tivoli service management portfolio and positioning - Process automation concepts and business value - IT service management (ITSM) fundamentals |
| Topic 2: Service Management Processes | - Incident, problem, and service request management - Change and configuration management basics - Service catalog and fulfillment workflows |
| Topic 3: Architecture and Integration | - Tivoli automation architecture components - Integration with ITSM and enterprise systems - Data flow and system interaction model |
| Topic 4: Tivoli Service Automation Concepts | - Workflow automation and process execution - Resource and lifecycle management - Service provisioning and orchestration fundamentals |
| Topic 5: Operations and Administration | - Troubleshooting and maintenance practices - System setup and configuration basics - Monitoring and operational management |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Which statement is true about Key Performance Indicators (KPIs)?
- A. KPIs should always be measured by percentage.
- B. KPIs are defined according to the IT customer requirements.
- C. KPIs always have to be adjusted to match the customer's actual status.
- D. KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
Correct Answer: D 🗳️
While performing the solution assurance review, what are the key areas that should be verified?
- A. If the design includes IBM Tivoli Storage Manager to back up the solution components
- B. If the customer has competitive products deployed
- C. If the design meets the functional, performance, and scalability requirements
- D. If the customer has certified personnel to administer the solution after it is deployed
Correct Answer: C 🗳️
Which statement describes functional components provided by IBM Tivoli Provisioning Manager?
- A. They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
- B. They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
- C. They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
- D. They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
Correct Answer: C 🗳️
Which solution enables the deployment of highly virtualized environments for self-service cloud computing?
- A. IBM SmartCloud Control Desk
- B. IBM Tivoli Service Automation Manager
- C. IBM Tivoli Provisioning Manager
- D. IBM Tivoli Endpoint Manager
Correct Answer: B 🗳️
What is the goal of service asset and configuration management?
- A. To build a service model according to ITIL best practices
- B. To correlate IT services and different IT components needed to deliver them
- C. To define and track the accounting process of the assets
- D. To implement ITIL practices across the entire organization
Correct Answer: B 🗳️
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