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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What are Smarter Commerce 'Market' offerings focused on?

A) Personalized customer engagements across multiple touch-points.
B) Customer buying patterns.
C) Visibility and optimization in the supply chain.
D) is a buy online, pick-up in the store (BOPIS).

2. What is one key benefit of the collaboration network?

A) Reduced employee turn-over.
B) Rapid partner on-boarding.
C) Best-of breed product design.
D) Understanding customer preferences.

3. How does global inventory visibility allow you to 'save the sale' in the event of a stock- out?

A) Optimizing the supply chain to minimize stock-outs.
B) Triggering store to store transfers.
C) All of the above.
D) Up-selling to a higher value product.

4. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer insight, customer value strategy, customer & partner engagement.
B) Customer demographics, customer geography, customer affluence.
C) Customer returns, customer purchases, customer order changes.
D) Customer potential, customer transaction capture, customer fulfillment.

5. What provides the capability to rapidly deliver new web concepts or delineated brand sites via asset sharing on a common platform?

A) Social integration
B) Personalization
C) Extended sites
D) Partnership with affiliates

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