Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

ServiceNow CIS-ITSM Exam Syllabus Topics:

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

Only 20-30 hours learning before the exam

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Scope

This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

• ServiceNow ITSM Implementation
• ServiceNow ITSM Fundamentals

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

• Knowledge Management Fundamentals (On-demand)
• Knowledge Management Implementation (On-demand)
• Mobile Development Fundamentals (On-demand)
• Automated Test Framework (ATF) Fundamentals (On-demand)
• Major Incident Management (On-demand)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• CIS-IT Service Management Exam Prep
• ServiceNow Platform Implementation (ILT)
• ServiceNow Fundamentals (ILT)
• Service Portal Fundamentals (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

• At least six months of hands-on experience working on ServiceNow Platform
• At least six months of hands-on experience in implementing applications on ServiceNow Platform
• General familiarity with industry terminology, acronyms, and initial-isms

Mock examination function

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