[Nov 26, 2021] Genuine CIS-ITSM Exam Dumps New 2021 ServiceNow Pratice Exam
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NEW QUESTION 71
What are the primary record types in configuration management?
- A. Relationship Type and Configuration Item (CI)
- B. Business Service and Configuration Item (CI)
- C. Asset Item (AI) and Relationship Type
- D. Asset Item (AI) and Configuration Item (CI)
Answer: A
NEW QUESTION 72
What is the name of namespace of the Service Catalog API?
- A. snc
- B. global
- C. sn_sc
- D. now
Answer: C
NEW QUESTION 73
Which of these are considered configuration base items? (Choose three.)
- A. Servers
- B. Accessories
- C. Business Service
- D. Applications
- E. Computers
Answer: A,B,E
Explanation:
Explanation/Reference:
NEW QUESTION 74
Which table is used to store catalog items?
- A. sc_cat_item
- B. sc_catalog_item
- C. c_item
- D. sc_category_item
Answer: A
NEW QUESTION 75
Which of the following tables does the change_task_sla database view join? (Choose all that apply.)
- A. task_sla
- B. change_sla
- C. metric_instance
- D. change_task
- E. change_request
Answer: A,D
NEW QUESTION 76
Which table does the "Knowledge Base" table extend from?
- A. kb_knowledge
- B. None of the listed answers
- C. kb_knowledge_core
- D. task
Answer: B
Explanation:
Knowledge Base table doesn't extend from any other table.
NEW QUESTION 77
Which of these are considered configuration base items? (Choose three.)
- A. Servers
- B. Accessories
- C. Business Service
- D. Applications
- E. Computers
Answer: A,B,E
NEW QUESTION 78
Which of the following statements is true regarding incident categorization driven by configuration item?
- A. Categorization driven by configuration item is recommended for customers who don't have logic in place for incident assignment rules.
- B. Categorization driven by configuration item is recommended for customers with robust and Mature CMDB.
- C. Categorization driven by configuration item is recommended when the project timeline is too short.
- D. Categorization driven by configuration item is recommended for all customers.
Answer: B
NEW QUESTION 79
A company uses an external system to manage its custom account territory assignments. Every quarter, millions of Accounts may be updated in Salesforce with new Owners when the territory assignments are completed in the external system.
What is the optimal way to update the Accounts from the external system?
- A. Apex REST Web Service
- B. Composite REST API
- C. Bulk API
- D. SOAP API
Answer: A
NEW QUESTION 80
Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?
- A. From an incident record
- B. From the service portal
- C. From the service catalog
- D. From an inbound email
Answer: D
NEW QUESTION 81
A developer built a Component to be used at the front desk for guests to self-register upon arrival at a kiosk.
The developer is now asked to create a Component for the Utility Tray to alert Users whenever a guest has arrived at the front desk.
What should be used?
- A. Application Event
- B. DML Operation
- C. ChangeLog
- D. Component Event
Answer: A
NEW QUESTION 82
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)
- A. Manage Milestones
- B. Customize Entitlements
- C. Customize Application
- D. Manage Entitlements
Answer: C,D
NEW QUESTION 83
Which statement is NOT true about reporting on catalog item variables?
- A. Reports can be grouped by variables from a selected catalog item.
- B. The Variables column can be added to list reports if variables are available for the selected table/data source.
- C. Database views are required to report on catalog item variables.
- D. Reports can be stacked by variables from a selected catalog item.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 84
The purpose of "CAB Required" checkbox in the change request form is to determine whether the workflow will send approval task to the CAB group.
- A. True
- B. False
Answer: B
Explanation:
Explanation
CAB Required does not drive logic. Instead, the determination as to whether the CAB review is required is based on conditions set for each CAB definition.
NEW QUESTION 85
A Lightning Component functions in preview mode and needs to be used inside a Lightning App Builder page, but it is not available.
What change should be applied to the component?
- A. Look for errors in the logic in the JavaScript controller.
- B. Delete the component, metadata, and Apex controller and recreate them.
- C. Expose it in the markup using the implements and access attributes.
- D. Refresh the sandbox and upgrade it to the latest API version.
Answer: C
NEW QUESTION 86
It is possible to create two different sets of priority rules for incidents and problems.
- A. True
- B. False
Answer: A
NEW QUESTION 87
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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