EXIN ISO / IEC 20000 Foundation - ISO20KF Exam Practice Test
Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?
Correct Answer: B
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What is the correct way to make a change to a contract as a result of a major review of an authorized contract?
Correct Answer: A
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Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?
Correct Answer: B
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Who or what should always be informed in case a Release is rejected, delayed or cancelled?
Correct Answer: D
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Which of the following standards was the forerunner to ISO/IEC 20000?
Correct Answer: B
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Which standard describes the fundamental aspects of Quality Management Systems?
Correct Answer: B
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Which stakeholder will define service level requirements?
Correct Answer: B
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What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
Correct Answer: B
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What details should be recorded as a baseline prior to implementing a plan for service improvement?
Correct Answer: A
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