ITIL-4-Foundation by ITIL Actual Free Exam Questions And Answers

Question 1

Which is described by the 'organizations and people' dimension of service management?

A. Workflows and controls

B. Communication and collaboration

C. Inputs and outputs

D. Contracts and agreements

Discussion 0

Correct Answer: B Vote an answer

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Question 2

Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A. Partners and suppliers

B. Information and technology

C. Organizations and people

D. Value streams and processes

Discussion 0

Correct Answer: D Vote an answer

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Question 3

Which of the following is the MOST important for effective incident management?

A. Balanced scorecard review

B. Collaboration tools and techniques

C. A variety of access channels

D. Automated pipelines

Discussion 0

Correct Answer: C Vote an answer

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Question 4

What is a user?

A. The role that defines the requirements for a service

B. The role that authorizes budget for service consumption

C. The role that directs and controls an organization

D. The role that uses services

Discussion 0

Correct Answer: D Vote an answer

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Question 5

Which ITIL 4 practice is responsible for assessing the risks and managing changes when a supplier modifies their contract with your organization?

A. Change enablement

B. Service request management

C. Service level management

D. Incident management

Discussion 0

Correct Answer: A Vote an answer

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Question 6

Which of the four dimensions focuses or managing data in compliance with industry regulations?

A. Partners and suppliers

B. Information and technology

C. Organizations and people

D. Value streams and processes

Discussion 0

Correct Answer: C Vote an answer

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Question 7

What is the definition of "service management"?

A. Join activities performed by a service provider and a service consumer to ensure continual value co- creation

B. A result for a stakeholder enabled by one or more outputs

C. A set of specialized organizational capabilities for enabling value for customers in the form of services.

D. A formal description of one or more services, designed to address the needs of a target consumer group

Discussion 0

Correct Answer: C Vote an answer

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Question 8

When using the 'continual improvement model, which information should be produced by an organization to understand where the organization is now?

A. Assessment results

B. Improvement plans

C. Measureable Targets

D. Business objectives

Discussion 0

Correct Answer: A Vote an answer

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Question 9

Which statement about the input and output of the value chain activities is CORRECT?

A. The organization's governance will determine the inputs and outputs of each value chain activity

B. Some value chain activities only have input, whereas others only have outputs

C. Input and output are fixed for each value chain activity

D. Each value chain activity receives inputs and provides outputs

Discussion 0

Correct Answer: D Vote an answer

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Question 10

Which BEST describe the focus of the 'think and work holistically' principle?

A. Breaking down large initiative into smaller pieces of work

B. Integrating an organization's activities to deliver value

C. Eliminating unnecessary steps to deliver valuable outcomes

D. Considering the existing organizational assets before building something new

Discussion 0

Correct Answer: B Vote an answer

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ITIL 4 Foundation - ITIL-4-Foundation Exam Practice Test

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