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Product Description Exam Number/Code: ITIL-DSV
Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional
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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV): ITIL-DSV Exam Premium File as PDF & Test Engine

ITIL-DSV
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Last Updated: Sep 22, 2026

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ITIL-DSV exam is an important ITIL Certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Fast2test ITIL technical experts have collected and certified 82 questions and answers of ITIL 4 Managing Professional - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) which are designed to cover the knowledge points of the Planning and Designing ITIL Superdome Server Solutions and enhance candidates' abilities. With Fast2test ITIL-DSV preparation tests you can pass the ITIL 4 Managing Professional - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) easily, get the ITIL certification and go further on ITIL career path.

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Our ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Preparation Material provides you everything you will need to take a ITIL ITIL 4 Managing Professional ITIL-DSV examination. Details are researched and produced by ITIL Certification Experts who are constantly using industry experience to produce precise, and logical.

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ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 2
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 3
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 4
  • Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 5
  • Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 6
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 7
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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