EXIN ITIL 4 Foundation - ITILFND_V4 Exam Practice Test

A. Change enablement

B. Service request management

C. Service level management

D. Problem management

A. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

B. Conduct a review of existing service management practices and decide what to keep and what to discard

C. Review service management practices and remove any unnecessary complexity

D. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

A. A service relationship

B. The four dimensions of service management

C. The ITIL guiding principles

D. The ITIL service value system

A. To plan changes and help avoid conflicts

B. To manage emergency changes

C. To manage standard changes

D. To support the 'incident management' practice and improvement planning

A. Continual improvement

B. Incident management

C. Problem management

D. Service desk

A. Understanding stakeholder needs

B. Ensuring service components are available

C. Meeting stakeholder expectations

D. Understanding the organization's vision

A. Service consumption

B. Service provision

C. Service requirement

D. Service agreement

A. Change enablement

B. Service request management

C. Continual improvement

D. Service level management

A. So customers and users are provided with timely updates

B. To resolve a complex or major incident

C. To escalate an incident to a supplier or partner

D. So users can resolve their own incidents with self-help