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Our ITIL 4 Foundation Preparation Material provides you everything you will need to take a EXIN EXIN ITIL ITILFNDv4 examination. Details are researched and produced by EXIN Certification Experts who are constantly using industry experience to produce precise, and logical.
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ITILFNDv4 exam is an important EXIN Certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Fast2test EXIN technical experts have collected and certified 376 questions and answers of EXIN ITIL - ITIL 4 Foundation which are designed to cover the knowledge points of the Planning and Designing EXIN Superdome Server Solutions and enhance candidates' abilities. With Fast2test ITILFNDv4 preparation tests you can pass the EXIN ITIL - ITIL 4 Foundation easily, get the EXIN certification and go further on EXIN career path.
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Value System (SVS) | - Governance - Opportunity, demand, and value - Continual improvement - Service value chain - Guiding principles |
| Key Concepts of Service Management | - Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation |
| Four Dimensions of Service Management | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
| ITIL Practices Overview | - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) |
EXIN ITIL 4 Foundation Sample Questions:
Which is MOST LIKELY to be achieved by following a detailed procedure?
- A. Investigating a problem
- B. Resolving an incident
- C. Assessing a change
- D. Managing a service request
Correct Answer: D 🗳️
Which of the following statements is included in the 'improve' value chain activity's purpose?
- A. Ensure the continual improvement of practices across all value chain activities
- B. Ensure services continually meet expectations for quality, costs, and time to market
- C. Ensure continual engagement and good relationships with all stakeholders
- D. Ensure a shared understanding of the improvement direction for services across the organization
Correct Answer: A 🗳️
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
- A. Continual improvement
- B. Incident management
- C. Problem management
- D. Service desk
Correct Answer: D 🗳️
Which is part of the definition of a customer?
- A. The role that defines the requirements for a service
- B. A set of specialized organizational capabilities for enabling value
- C. The role that authorizes budget for service consumption
- D. A means of enabling value co-creation
Correct Answer: A 🗳️
Which practice is responsible for moving new or changed components to live or other environments?
- A. Supplier management
- B. Change enablement
- C. Deployment management
- D. Release management
Correct Answer: C 🗳️
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