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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is MOST LIKELY to be achieved by following a detailed procedure?

A) Investigating a problem
B) Resolving an incident
C) Assessing a change
D) Managing a service request

2. Which of the following statements is included in the 'improve' value chain activity's purpose?

A) Ensure the continual improvement of practices across all value chain activities
B) Ensure services continually meet expectations for quality, costs, and time to market
C) Ensure continual engagement and good relationships with all stakeholders
D) Ensure a shared understanding of the improvement direction for services across the organization

3. Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A) Continual improvement
B) Incident management
C) Problem management
D) Service desk

4. Which is part of the definition of a customer?

A) The role that defines the requirements for a service
B) A set of specialized organizational capabilities for enabling value
C) The role that authorizes budget for service consumption
D) A means of enabling value co-creation

5. Which practice is responsible for moving new or changed components to live or other environments?

A) Supplier management
B) Change enablement
C) Deployment management
D) Release management

Solutions: