ITIL Foundation (Version 5): ITILFNDv5 Exam Premium File as PDF & Test Engine

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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which BEST explains why an organization might choose to engage external suppliers?

A) To maintain greater control and visibility over service delivery
B) To obtain capabilities that are difficult to develop internally
C) To remove the need for oversight, governance, and internal management
D) To minimize reliance on third-party providers

2. What ensures that a service provider and a service consumer continually co-create value?

A) Service offerings
B) Change enablement
C) Service consumption
D) Service relationship management

3. Which of the following is NOT one of the steps in value stream mapping?

A) Mapping a 'to-be' value stream
B) Value stream identification
C) Value stream management
D) Mapping of the 'as-is' value stream

4. What is a problem?

A) Root cause of one or more incidents
B) An unplanned service interruption
C) An incident that impacts critical services
D) A service access request from users

5. Which two practices interact the MOST with the service desk practice?

A) Change enablement and incident management
B) Service request management and deployment management
C) Incident management and service request management
D) Deployment management and change enablement

Solutions: