EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 - ITSM20FB Exam Practice Test

A. identifying Problems

B. investigating a solution

C. classifying Problems

D. correcting Problems

A. Increasing the number of records in the CMDB

B. Increasing the use of the CMDB

C. Increasing the number of attributes of each Configuration Item (CI) in the CMDB

D. Increasing the scope of the CMDB

A. It must include the scope of the organization's service management plan

B. It must include the documented procedures specified by the standard

C. It must never include any know-how of the organization

D. It must be available in at least one hard copy and approved

A. Security Management

B. Service Desk

C. Release Management

D. Change Management

A. to provide a high level process model that organizes a broad range of IT activities

B. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

C. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool

D. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements

A. statistical support

B. functions

C. expected results

D. timelines

A. those that support business critical services

B. the Planning & Implementing Service Management process

C. all of the processes within the scope

D. the Requirements for a Management System process

A. Analyze and evaluate the existing situation to identify areas for improvement

B. Start an internal service organization evaluation

C. Review the Service Management System at least annual

D. Analyze customer satisfaction and identify resulting actions