Exam Name: Microsoft CRM Customization v.1.2
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft CRM Customization v.1.2: MB2-185 Exam Premium File as PDF & Test Engine
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Last Updated: Jul 27, 2026
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Microsoft MB2-185 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deployment and Maintenance | 20% | - Publishing changes - Troubleshooting customization issues - Exporting and importing customizations |
| Topic 2: Entity and Attribute Customization | 25% | - Creating and modifying entities - Relationships between entities - Defining attributes and data types |
| Topic 3: Microsoft CRM Architecture | 20% | - Metadata and security model - Platform and database layers |
| Topic 4: User Interface Customization | 20% | - Modifying forms and views - Creating custom fields and picklists - Customizing navigation and site map |
| Topic 5: Workflow and Business Rules | 15% | - Automating business processes - Designing and activating workflow rules |
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