Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Microsoft Dynamics 365 for Customer Service (MB2-718日本語版): MB2-718日本語 Exam Premium File as PDF & Test Engine
Last Updated: Aug 01, 2026
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Microsoft MB2-718 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% - 30%) | |
| Create and manage cases | -Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases |
| Create and manage the knowledge base | -Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages |
| Install and configure Microsoft Dynamics CRM Server | -Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector |
| Manage the Interactive Service Hub | -Implement single-stream and multi-stream dashboards, manage queues and cases from streams |
| Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% - 25%) | |
| Create and manage queues | -Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing |
| Create and manage entitlements | -Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement |
| Create and manage SLAs | -Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs |
| Implement Service Management Analysis and Voice of the Customer Surveys (15% - 20%) | |
| Perform service management analysis | -Create Microsoft Power BI dashboards, create service dashboards, design and create system charts, identify goal management components, define goals, implement and configure Advanced Find, create editable grids, identify service report types, design reports, export content to Microsoft Excel |
| Upgrade Microsoft Dynamics CRM and other components | -Identify VOC features and components, install and configure VOC, create survey forms, create surveys by using the survey designer, create and configure surveys, link survey questions, pipe data into surveys, route responses, configure survey distribution options, identify and configure survey result options |
| Manage the Unified Service Desk (USD) (15% - 20%) | |
| Install and configure the USD application | -This topic may include: Install and configure the USD application; define User Interface Integration (UII) actions and calls; create an action call; manage connections by using Connection Manager, Global Manager, and debugger |
| Implement hosted controls | -Create hosted controls, implement toolbars, identify and declare common events, implement window navigation rules, create and configure default and specific rules, implement data and replacement parameters |
| Configure server-side synchronization | -Manage USD sessions, configure user settings and options, create agent scripts, identify debugger capabilities and components, view page data and parameters in the debugger |
| Manage Dynamics Field Service and the Interacitve Services Hub (15% - 20%) | |
| Install and configure Dynamics 365 Field Service | -Plan a Field Service implementation; identify Field Service security roles and administration tasks; view and configure the schedule board; implement the schedule assistant; identify work order relationships; identify accounts, incident types, and service task types; identify agreement options; configure agreement bookings and invoices |
| Manage the Field Service mobile app and other Field Service features | -Identify features and limitations of the mobile app, configure the Field Service mobile app, review customer assets, manage the purchase order process, manage inventory, process returns |
Downloadable, Interactive MB2-718日本語 Testing engines
Our Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Preparation Material provides you everything you will need to take a Microsoft Microsoft Dynamics 365 MB2-718日本語 examination. Details are researched and produced by Microsoft Certification Experts who are constantly using industry experience to produce precise, and logical.
MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
- Manage the Unified Service Desk (USD) 15%-20%
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
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MB2-718日本語 exam is an important Microsoft Certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Fast2test Microsoft technical experts have collected and certified 90 questions and answers of Microsoft Dynamics 365 - Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) which are designed to cover the knowledge points of the Planning and Designing Microsoft Superdome Server Solutions and enhance candidates' abilities. With Fast2test MB2-718日本語 preparation tests you can pass the Microsoft Dynamics 365 - Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) easily, get the Microsoft certification and go further on Microsoft career path.
What is the duration of the MB2-718 Exam
- Format: Multiple choices, multiple answers
- Passing Score: 700/1000
- Length of Examination: 150 minutes
- Number of Questions: 45-60
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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