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Connected Field Service Implementation: 10-15%

  • Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
  • Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Skills measured

  • Configure field service applications (15-20%)
  • Manage field service mobility (10-15%)
  • Manage work orders (15-20%)
  • Implement Connected Field Service (10-15%)
  • Manage inventory and purchasing (5-10%)
  • Schedule and dispatch work orders (25-30%)

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Microsoft MB-240日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implement Microsoft Power Platform5–10%- Integrate with Power Apps, Power Automate, and Power BI
- Extend functionality with customizations and solutions
- Configure and use connected field service and IoT features
Topic 2: Manage the Field Service mobile app5–10%- Manage mobile user access, security, and synchronization
- Customize mobile forms, views, and offline capabilities
- Install, configure, and deploy mobile app
Topic 3: Manage work orders and customer assets25–30%- Process work order lifecycle: creation, assignment, completion, and closure
- Manage customer assets, asset hierarchies, and service history
- Manage work order products, services, and skills requirements
- Create and manage work orders, work order types, and statuses
Topic 4: Configure field service applications20–25%- Configure resources, resource types, and resource roles
- Configure service agreements, booking rules, and settings
- Configure core settings and administration areas
- Configure incident types, service tasks, and products
Topic 5: Schedule and dispatch work orders15–20%- Manage bookings, resource availability, and conflicts
- Configure scheduling parameters, booking statuses, and requirements
- Configure and use resource scheduling optimization (RSO)
- Use schedule board, schedule assistant, and resource optimization
Topic 6: Manage inventory and purchasing5–10%- Configure inventory settings, warehouses, and product catalog
- Manage purchasing, purchase orders, and vendor returns
- Process inventory transactions: receive, transfer, adjust, and consume

Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) Sample Questions:

新しい配車担当者は、スケジュールアシスタントを使用して、予約に最適なオプションを選択し、要件を割り当てています。
作業指示書に予定外の要件をスケジュールするために、スケジューリングアシスタントをどのように使用できるかを彼らに説明する必要があります。
推奨する3つの行動はどれですか?回答するには、行動リストから適切な3つの行動を回答欄に移動してください。3つの行動を正しい順序に並べ替えてください。

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

資産に紐付けて重要なデータを取得する新しいエンティティを作成しました。Microsoft Dynamics 365 Field Service モバイルアプリをオフラインモードで起動します。エンティティが表示されていることを確認する必要があります。どうすればよいですか?

  • A. エンティティをモバイル向けに有効化します。
  • B. システムビジネス設定にサインインして、エンティティがモバイルオフラインで有効になっていることを確認してください。
  • C. Power Apps にサインインし、エンティティが Microsoft Outlook モバイルオフライン用に有効になっていることを確認します。
  • D. Power Apps にサインインし、エンティティがモバイルオフラインで有効になっていることを確認します。
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

あなたは発電機保守組織向けにDynamics 365 Field Serviceを導入しようとしています。
ディスパッチャーに、フィールドサービスに関連付けられた別のレコードから作業指示書を作成する方法を説明してもらう必要があります。作業指示書を作成できるレコードテーブルは、次の3つのうちどれですか?正解はそれぞれ完全なソリューションを示しています。注:正解ごとに1ポイントが加算されます。

  • A. 引用
  • B. 機会
  • C. ケース
  • D. スケジュールボード
  • E. 同意
  • F. 資産
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

作業指示書を作成し、その作業指示書に価格表を追加しました。
作業指示書の価格表に記載されていない追加の作業指示書製品を追加した場合に何が起こるかを予測する必要があります。
結果はどうなりますか?

  • A. アプリケーションには、製品を作業指示価格表に追加するオプションがあります。
  • B. 製品が作業指示価格表に含まれていないことを示すエラーが表示されます。
  • C. アプリケーションでは、製品を追加でき、計算中は価格がゼロに設定されます。
  • D. 新しく追加された商品レコードの定価が計算に使用されます。
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

あなたは顧客と協力して、顧客の Dynamics 365 Field Service 環境をセットアップしています。予約タイムスタンプの設定を構成する必要があります。
タイムスタンプが生成される2つのケースはどれですか?それぞれの正解は、完全な解答を示しています。
2つ選択してください。注:正解ごとに1ポイントが加算されます。

  • A. 一定の時間間隔で。
  • B. 予約が「完了」とマークされた場合。
  • C. フィールドサービスのステータスが変更されたとき。
  • D. 予約状況が変更されたとき。
  • E. 予約がリソースに割り当てられたとき。
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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