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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following actions can you perform with articles? (Choose all that apply.)

A) add an article to a campaign
B) add an article to a product
C) email an article to a contact
D) add a connection to an article
E) attach an article to a case

2. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
B) On the Service item, set the selection rule selection criteria to Least Busy.
C) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
D) On the Service item, set the selection rule selection criteria to Most Busy.

3. In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?

A) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
B) Share the members of the marketing list with a new static marketing list.
C) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
D) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.

4. You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?

A) Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.
B) In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.
C) Open the Account Summary report of the customer, and then export the report to Excel.
D) Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.

5. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
B) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
C) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
D) Qualify the lead and convert it to an account, a contact, and an opportunity.

Solutions: