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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are key components of SAP Enterprise Support offering? (Choose two)

A) Mission Critical Support
B) Implementation Roadmap
C) Global Support Backbone
D) Extended Product Support

2. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Maintenance Optimizer
B) Root Cause Analysis
C) Work Center
D) Implementation Content

3. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Increase the numbers of search terms.
B) Use the customer Id.
C) Use the search filter.
D) Use wild cards.

4. When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?

A) Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
B) Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
C) Documenting information is not required because other colleagues will contact the customer when they take over the message.
D) Contact the customer each time you need detailed information about their installation.

5. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) SAP system backup
B) 7 x 24 root cause analysis
C) Robust Service Level Agreements (SLA)
D) Ramp-up support

Solutions: