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Oracle 1Z0-1003-20 Exam — Your Questions, Answered

Oracle Field Service Cloud Service 2020 Implementation Essentials Sample Questions:

Question 1

What happens when you enable the assignment parameter "Limit work by points"?

A. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
C. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
D. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

Question 2

Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

A. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
B. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
C. Set a condition within the VoD Service Trial property to limit visibility.
D. Use a regular expression to limit valid entries to "Gold" only.

Question 3

You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format.
How do you accomplish this?

A. Create a File property and use a Regular Expression to set the format of the table.
B. Create a String or File property and use the Regular Expression and XSL Transformation fields.
C. Create a File property and use the Regular Expression and XSL Transformation fields.
D. Create a String property and use a Regular Expression to set the format of the table.
E. Create a String property and use the Regular Expression and XSL Transformation fields.

Question 4

The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

A. A Resource Tree warning appears and a message scenario is launched (if configured).
B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
C. The activity turns red and a Resource Tree warning appears.
D. The activity turns red

Question 5

Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the day when making automated assignments.
What two configurations are required to be in place to support this requirement?

A. Resource's "Start location" must be assigned for each weekday that routing should assign resource work.
B. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.
C. Resource's Home Zone Center must be assigned for each weekday routing should assign that resource work.
D. The resource type setting "Working time includes travel to first activity" must be selected.

Solutions: