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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) 1 week
B) 1 day
C) Less than 1 hour
D) Less than 4 hour

2. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) In a way, aren't we all on the IT team?
B) Maybe we can help. What's keeping your agents from meeting their goals?
C) Avaya has a long history of placing solutions in the contact-center environment.
D) Doing your due diligence with us will buy you sweat equity with IT.
E) I've already got everything I need from the IT team, I need to hear it from you!

3. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya Contact Center Select
B) Avaya IX TM Workforce Engagement Select
C) Avaya IX TM Meetings
D) Avaya IX TM Contact Center
E) Avaya IX TM Spaces

4. On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

A) Avaya K155 endpoints
B) TI-89 Titanium devices
C) Android smartphones
D) Nortel 1100-series endpoints
E) Avaya K165/175 endpoints

Solutions: