Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
Certification Provider: Pegasystems
Corresponding Certification: Pega PCDC
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Pega Certified Decisioning Consultant (PCDC) 86V1: PEGAPCDC86V1 Exam Premium File as PDF & Test Engine
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Last Updated: Oct 08, 2026
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
| Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Reporting and Analytics | - Insights and reporting dashboards - Decision strategy performance monitoring |
| Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
| Arbitration and Strategy Execution | - Arbitration rules and prioritization logic - Real-time container execution |
| Decisioning Fundamentals | - Customer 360 and contextual decisioning - Decision management concepts |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Define customer engagement polices
- B. Create the action and its web treatment
- C. Define customer contact policies
- D. Set up business structure to Sales/CreditCards
- E. Create and configure the real-time container
Correct Answer: B,D,E 🗳️
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Applicability rules
- B. Suppression policy
- C. Customer contact limits
- D. Volume constraints
Correct Answer: A 🗳️
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
- A. When accessed
- B. Daily
- C. Reset Interval does not matter for this scenario
- D. Manual
Correct Answer: B 🗳️
Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
- A. schedule an outbound run with a limited number of customers
- B. preview section from the email content editor
- C. a list of customer email addresses from the Test Message tab
- D. a seed list from the Test Message tab
Correct Answer: D 🗳️
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Very Poor
- B. Good
- C. Fair
- D. Poor
Correct Answer: A 🗳️
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