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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer at Cloud Kicks (CK) has crafted a vision for a sustainable future digital commerce strategy, with an emphasis on efficiency for both users and business logistics.
As they design and develop CK*s new mobile app, how should the designer ensure alignment to the vision?

A) Design a usability testing recruit plan that leans heavily on environmentalists.
B) Research design patterns applicable to digital commerce and business logistics.
C) Establish KPIs and instill checkpoints in the product development process.

2. Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

A) Focusing on the root cause of current issues
B) Basing the statement on a problem identified in research
C) implying solutions to the challenge

3. Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

A) Onsite Visit
B) Messaging
C) Self-Service

4. A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration What is a key objective the team should focus on?

A) Unify all organizational tech stacks under one platform
B) Create a single enterprise-wide digital governance model.
C) Have the final say in all intra-departmental decisions.

5. A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights from research and turn them into design opportunities.
Which question should the team use to prioritize insights?

A) How will this improve the customer experience?
B) Is our technology capable of supporting this need?
C) What will bring in the most revenue?

Solutions: