Exam Name: Avaya Aura® Core Components Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Call Flow Analysis | 15%-20% | - Call Processing
|
Avaya Aura® Core Components Support Certified Sample Questions:
Which command can be used to investigate PPM issues in Avaya Aura Communication Manager?
- A. list trace tac
- B. traceSM
- C. list trace station
- D. SIP tracer_asset log
- E. status ppm
Correct Answer: B 🗳️
How can you view the entire contents of the current Avaya Aura@ Communication Manager (CM) call processing log file, specifically for a certain date range?
- A. By using the CM SAT to enter the list callp log all commands
- B. By using the Linux cd to /var/log/Avaya and cat ecs.log commands
- C. By using the CM SAT to enter the display callproc log all command
- D. By using the Linux cd to /var/log/Avaya and cat callproc.log commands
- E. By using the Linux command grep to filter the log file contents based on a specific date range
- F. By using the Linux cd to /var/log/esc and ls -l commands to find current <log filename>; cat <log file name>
Correct Answer: F 🗳️
In a SIP trace capturing PPM messages, which device sends the getCallHistory PPM request, and what is it requesting?
- A. the SIP endpoint; It is requesting its call log to be retrieved from Session Manager.
- B. System Manager; It is requesting the call log history from Communication Manager.
- C. the SIP endpoint; It is requesting its contact list to be retrieved from Session Manager.
- D. Communication Manager; It is requesting the call log history from System Manager.
- E. the Avaya Aura Session Manager (SM) server; It is requesting the call history from System Manager.
Correct Answer: A 🗳️
Which statement describes the steps to save the traceSM log file?
- A. Execute traceSM -w <filename>.
- B. While traceSM is running, type 'w' and a filename; the file is written to the /tmp directory.
- C. Use the Linux command cp traceSMlog <filename>
- D. Export all logs from the Avaya Aura System Manager (SMGR) log viewer.
- E. While traceSM is running, type 'w' and a filename; the file is written to the user's current directory.
Correct Answer: E 🗳️
Which four traces options can be useful when troubleshooting SIP endpoint registration issues with a phone using TCP protocol? (Choose four.)
- A. TLS handshaking
- B. PPM
- C. SIP Registration
- D. Call Processing
- E. SIP Signaling
- F. Network Interface
- G. RTP Flow
Correct Answer: A,C,D,E 🗳️
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