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HP Selling HP Supplies 2020 Sample Questions:

1. What can you do to verify that printing supplies are not counterfeit?

A) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
B) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
C) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
D) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.

2. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
B) Original HP supplies meet eco-label criteria, lowering TCO.
C) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
D) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.

3. How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?

A) Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
B) Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
C) Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
D) Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.

4. How does HP use serialization to combat the counterfeit and grey market?

A) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
B) It uses embedded code to determine in which regions the cartridges are sold.
C) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
D) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.

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