Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C-TCRM20-71 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C-TCRM20-71 |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Sample Questions: | SAP C-TCRM20-71 Sample Questions |
| Exam Way: | SAP certification exam delivered at authorized SAP certification centers (historically also available through authorized testing partners, depending on region and period). |
| Pre Condition: | No formal prerequisite; SAP recommends practical knowledge or training in SAP CRM 7.0 EhP1 fundamentals. |
SAP C-TCRM20-71 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: CRM Fundamentals | - Basic Service Processes
|
SAP C-TCRM20-71 Exam — Your Questions, Answered
The C-TCRM20-71 exam, officially titled SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1, is the SAP exam you pass to earn the SAP Application Associate certification, a credential at the Associate level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3.
SAP lists the following prerequisites or eligibility notes for the C-TCRM20-71 exam: No formal prerequisite; SAP recommends practical knowledge or training in SAP CRM 7.0 EhP1 fundamentals.. Requirements can change over time, so confirm the details on the official exam page on the official SAP website before you register.
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The C-TCRM20-71 exam blueprint is divided into 1 domains, starting with CRM Fundamentals. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Sample Questions:
There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?(Choose two)
- A. Intent-driven interaction
- B. Service-level workflows
- C. Interactive scripting
- D. Knowledge article routing
Correct Answer: A,C 🗳️
You need to specify which units are responsible for creating billing documents in your organization.
How can you achieve this?
- A. Set up a billing unit as a CRM business partner with the role "billing unit."
- B. Set specific sales organizations as billing units within the organizational model.
- C. Create specific objects called "billing units" within the organizational model.
- D. Assign billing units to the customers.
Correct Answer: A 🗳️
Your company runs SAP ERP and SAP CRM but does not utilize the SAP NetWeaver Portal or any other portal product.
What would you do if a SAP CRM user required access to the SAP ERP transaction "Display Bill of Material"?
- A. Use the transaction launcher.
- B. Install the MapBox.
- C. Start the Virtual Machine Container.
- D. Implement Single Sign-On certificates.
Correct Answer: A 🗳️
Which of the following areas in SAP CRM focuses on an indirect sales process?
- A. Partner Channel Management
- B. Web Channel Management
- C. Live Web Collaboration
- D. Lead Management
Correct Answer: A 🗳️
Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing.
Where do you determine that billing takes place in SAP CRM and not in SAP ERP?
- A. Middleware parameter
- B. Item category of the sales transaction item
- C. Transaction type of the sales transaction
- D. Leading transaction category of the sales transaction
Correct Answer: B 🗳️
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