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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?

A) Roadmapping
B) Concepting
C) Prototyping

2. A consumer healthcare startup wants to collect data on patients' symptoms over time, and plans to research how to monetize this data.
How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?

A) Facilitate a Consequence Scanning workshop before proceeding with any further investment.
B) Research similar healthcare organizations about how they are monetizing patient data
C) Perform user research with patients to understand their level of comfort of data being shared for

3. A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A) A roadmap to minimize miscommunication about milestones in the build process.
B) Incentives to motivate internal stakeholders to align with the proposed future state
C) The strategic case including a breakdown of features and why they meet audience needs.

4. Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

A) Onsite Visit
B) Messaging
C) Self-Service

5. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A) Prioritization matrix
B) Criteria scorecard
C) Business model canvas

Solutions: