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C_TCRM20_72 PDF Practice Q&A's
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- Total Questions: 80
- Updated on: Sep 18, 2026
- Price: $129.00 $69.98
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SAP C_TCRM20_72 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 |
| Exam Number: | C_TCRM20_72 |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Depends on SAP certification policy and product version relevance |
| Exam Price: | Varies by country/testing center (approx. USD 500 or local equivalent) |
| Passing Score: | 63% |
| Available Languages: | German, English |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 |
| Sample Questions: | SAP C_TCRM20_72 Sample Questions |
| Exam Way: | Delivered via SAP-authorized testing centers or online proctoring, depending on region and SAP policy. |
| Pre Condition: | No formal prerequisite exam required; SAP recommends practical CRM experience and training courses. |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_TCRM20_72 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CRM User Interface | 12% | - Navigation and UI Concepts |
| SAP CRM Master Data | 12% | - Product Master Data - Organizational Management - Business Partners |
| SAP CRM Technology and Integration | 12% | - Solution Foundation & Architecture - SAP NetWeaver Fundamentals |
| SAP CRM Interaction Channels | 12% | - CRM Field Applications - Interaction Center Overview - Channel Management |
| SAP CRM Basic Functions | 12% | - Actions and Pricing Fundamentals - CRM Billing Fundamentals - Partner Processing |
| SAP CRM Transactional Processing | 8-12% | - Activity Management & Transactions |
| CRM Middleware | 8-12% | - Data Exchange with Backend |
| SAP CRM Business Scenarios | 12% | - Service - Marketing - Analytics - Sales |
SAP C_TCRM20_72 Exam — Your Questions, Answered
The C_TCRM20_72 exam, officially titled SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2, is the SAP exam you pass to earn the SAP Application Associate certification, a credential at the Associate level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0.
The C_TCRM20_72 exam includes 80 questions and gives you 180 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.
The passing score for the C_TCRM20_72 exam is 63%, and the official registration fee is Varies by country/testing center (approx. USD 500 or local equivalent). Keep in mind that a failed attempt means paying Varies by country/testing center (approx. USD 500 or local equivalent) again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.
SAP lists the following prerequisites or eligibility notes for the C_TCRM20_72 exam: No formal prerequisite exam required; SAP recommends practical CRM experience and training courses.. Requirements can change over time, so confirm the details on the official exam page at SAP's official site before you register.
Yes. Fast2test offers a free PDF demo of the C_TCRM20_72 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding C_TCRM20_72 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
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The C_TCRM20_72 exam blueprint is divided into 8 domains, starting with SAP CRM Interaction Channels (12%); SAP CRM Master Data (12%); SAP CRM Technology and Integration (12%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:
Starting with a quotation document, you want to create a follow-up sales order document.
Which of the following can you use to influence the copying control for business transactions?
Note: There are 3 correct answers to this question.
- A. Copying control for transaction history
- B. Copying routines using a BAdI
- C. Copying control for transaction types
- D. Copying control for transaction profile
- E. Copying control for item categories
Correct Answer: B,C,E 🗳️
When setting up data transfer of Customizing objects from SAP ERP to SAP CRM, what do you need to consider?
- A. Filtering is possible. Filter criteria defined in SAP CRM must be manually synchronized with SAP ERP.
- B. Filtering is not possible. Manual deletion of unwanted data in CRM is required after the data transfer has completed.
- C. Filtering is possible. Filter criteria defined in SAP CRM will be automatically synchronized with SAP ERP.
- D. Filtering is possible. Filter criteria defined in SAP ERP will be automatically synchronized with SAP CRM.
Correct Answer: C 🗳️
Which of the following statements best describes the structure of adapter objects in Customizing?
- A. They always contain exactly one database table.
- B. They always contain a maximum of two database tables.
- C. They always contain more than two database tables.
- D. They always contain one or more database tables.
Correct Answer: D 🗳️
You can implement extended UI enhancements by using the component enhancement concept.
Which of the following aspects is part of this concept?
Note: There are 3 correct answers to this question.
- A. An enhancement set is created in the Application Enhancement Tool (AET).
- B. An enhancement set can be assigned to a client.
- C. An enhancement set is used to determine the navigation bar profile.
- D. An enhancement set can be determined by a BAdI, depending on user, profile, or other criteria.
- E. An enhancement set is used to group several component enhancements together.
Correct Answer: B,D,E 🗳️
Which Customizing settings are required to bill an SAP CRM sales order?
Note: There are 2 correct answers to this question.
- A. Billing Relevance setting in CRM sales order Customizing
- B. Billing Relevance setting in ERP sales item Customizing
- C. Billing Relevance setting in CRM sales item Customizing
- D. Item category determination of the CRM billing item category
Correct Answer: C,D 🗳️
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