Nokia SDM Certification - CARE - SDM_2002001040 Exam Practice Test

A. Care Program Manager supported by Project Manager.

B. CT Head supported by Care Program Management.

C. Care Program Manager supported by CT Head.

D. Care Program Manager.

A. Trouble Resolution, Technical Query, Technical Support.

B. Trouble Resolution, Technical Query, Care Management.

C. Trouble Resolution, Technical Query, SW Update.

D. Emergency Support, Trouble Resolution, Technical Query.

A. A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.

B. A contract amendment needs to be prepared, verified by lawyers and signed.

C. No need to record this as the agreement is temporary, verbal agreement should be enough.

D. The new setup should be described in the Care Plan and then shared internally and externally.

A. All from Invoicing tool.

B. SAP for April and May, NELLE for June.

C. All from NELLE.

D. All form SAP / accounting system.

A. Not to exceed the cost base-line.

B. Know where to find the best resources.

C. Not to take any risks.

D. Know the approval processes.

A. Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed.

B. CT F&C decides how revenue is recognised.

C. Revenue is recognised based on the expired contract on a monthly basis.

D. Revenue cannot be recognised.