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Nokia SDM Certification - CARE Sample Questions:

1. According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)

A) T - 6 months.
B) T - 3 months.
C) T - 4 months.
D) As soon as prepared.

2. What is the content of the Care Plan?

A) Upgrades and updates schedules.
B) NSN Care contacts, map of power, CT organization chart.
C) Services, schedules, contacts, care procedures, customer installed base.
D) NSN contacts and Emergency escalation procedure.

3. The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:

A) forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
B) fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.
C) increase the number of Sales Packages in NELLE, especially for sales.
D) stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.

4. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CT Logistics.
B) CaPM arranges directly with the local supplier.
C) Care 3rd Party Management.
D) CT Head.

5. It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?

A) All from Invoicing tool.
B) SAP for April and May, NELLE for June.
C) All from NELLE.
D) All form SAP / accounting system.

Solutions: