Salesforce Certified Sales Cloud Consultant - Sales-Con-201 Exam Practice Test
Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.
Which tool should a consultant recommend to meet the requirement?
Which tool should a consultant recommend to meet the requirement?
Correct Answer: C
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Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them.
Which functionality should the consultant recommend?
Which functionality should the consultant recommend?
Correct Answer: C
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Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.
Which section of a SOW should the consultant discuss with CK to meet the requirement?
Which section of a SOW should the consultant discuss with CK to meet the requirement?
Correct Answer: C
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Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts.
The organization-wide default for Accounts is Private.
Which factor should the consultant consider when updating the sales territories and Account owners?
The organization-wide default for Accounts is Private.
Which factor should the consultant consider when updating the sales territories and Account owners?
Correct Answer: A
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Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view.
Which solution should the consultant recommend to meet the requirement?
Which solution should the consultant recommend to meet the requirement?
Correct Answer: C
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Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?
Which action should the consultant recommend?
Correct Answer: A
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It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities.
What should the consultant do first to ensure a best practices implementation?
What should the consultant do first to ensure a best practices implementation?
Correct Answer: B
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In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward.
Which strategy should a consultant recommend to address the VP's concern?
Which strategy should a consultant recommend to address the VP's concern?
Correct Answer: C
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Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?
Which reason explains the sales rep's experience?
Correct Answer: A
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The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.
Which option should the consultant recommend?
Which option should the consultant recommend?
Correct Answer: B
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