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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
B) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

2. UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A) Calculation Matrix
B) Pricing plan
C) Price lists
D) Attribute
E) Fields

3. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Ensure platform Events mode is enabled for Order Management
B) Split Line Items in the same order before submitting the order and request an increase to order size limits
C) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
D) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

4. ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A) Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
B) Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
C) Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
D) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.

5. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
B) Implement a milestone orchestration item to execute request on the fulfillment system for activation
C) Implement a callout orchestration item to execute a request on the fulfillment system for activation
D) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Solutions: