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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Using extensive Data Processing Engine jobs to modify Salesforce data at scale, which two limits should be monitored?

A) Apex Governor Limits
B) Batch Limit in Bulk Api
C) Record Storage Limits
D) Data Pipeline Limits

2. A Consultant was tasked with setting up the connection between Salesforce Loyalty Management and Marketing Cloud. The Consultant created a new user account in Marketing Cloud Which two items on the Marketing Cloud user account should the Consultant configure to enable the user account to successfully connect with Salesforce Loyalty Management?

A) Assign the permission set to the user account
B) User account must exist within the Loyalty Management org
C) API access
D) Grant access to the correct business unit

3. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled
B) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
C) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
D) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
E) In the Partner Account record, 'Enable Customer User" on the Contact associated

4. How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A) Use Marketing Cloud Server-Side JavaScript
B) Use Custom Apex code via a middleware ETL tool
C) Use Salesforce Customer Data Platform
D) Use Marketing Cloud Connect

5. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Use the "issue Voucher" flow template.
B) Activate the voucher assignment batch.
C) Assign a voucher definition from the customer's Loyalty Program Member.
D) Use Issue voucher from the Loyalty Program Member page.

Solutions: