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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption.
How should the consultant avoid this issue in the future?

A) Provide company-wide training throughout the project.
B) Conduct a beta review during the Validate phase.
C) Develop test scripts during the Plan phase.

2. Cloud Kicks (CK) requires its sales associates to record all interactions with prospects within Salesforce.
Which sales metric should a sales manager at CK use to monitor and reinforce its sales strategy?

A) Activity Tracking
B) Event Monitor
C) Lead Status

3. Cloud Kicks wants to enable Person Accounts.
What does the consultant need to do before enabling Person Accounts?

A) Set default sharing of Account to Public Read/Write.
B) Disable access to Experience Cloud sites during the cutover.
C) Create at least one Account record type.

4. Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.
Which option should a consultant recommend to meet the requirements?

A) Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
B) Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
C) Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.

5. The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks.
Which guideline should a consultant consider when cloning an order with products?

A) A cloned order's start date must fall between the associated contract's start and end dates.
B) A cloned order must have a later end date from the associated contract.
C) A cloned order must be associated with the same contract as the original order.

Solutions: