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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Rolle wäre am BESTEN für jemanden geeignet, der Erfahrung in der Verwaltung von Beziehungen zu verschiedenen Interessengruppen, einschließlich Lieferanten und Geschäftsführern, hat?

A) Service-Desk-Agent
B) Autorität ändern
C) Service-Level-Manager
D) Problemanalytiker

2. Welches Leitprinzip empfiehlt, Daten zu sammeln, bevor entschieden wird, was wiederverwendet werden kann?

A) Interaktiver Fortschritt mit Feedback
B) Halten Sie es einfach und praktisch
C) Fokus auf Wert
D) Beginnen Sie dort, wo Sie sind

3. Was ist im Zweck der Wertschöpfungskettenaktivität „Design und Übergang“ enthalten?

A) Für Transparenz und gute Beziehungen zu den Stakeholdern sorgen
B) Sicherstellen, dass Servicekomponenten bei Bedarf verfügbar sind
C) Kontinuierliche Erfüllung der Kostenerwartungen der Stakeholder
D) Unterstützende Dienste gemäß Spezifikationen

4. Welche Aktivität ist Teil der Praxis der „kontinuierlichen Verbesserung“?

A) Befüllen und Pflegen des Anlagenregisters
B) Möglichkeiten erkennen und protokollieren
C) Taktisches und operatives Engagement mit Kunden
D) Bereitstellung eines klaren Pfads für Benutzer zum Melden von Problemen, Fragen und Anfragen

5. Wofür kann ein Änderungsplan verwendet werden?

A) Beschleunigung der Planung und Autorisierung von Notfalländerungen
B) Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung
C) Bereitstellung von Informationen zu bereitgestellten Änderungen, um die Verwaltung von Vorfällen und Problemen zu unterstützen.
D) Bereitstellung einer Möglichkeit, normale Änderungen einzuleiten

Solutions: