User-Experience-Designer by Salesforce Actual Free Exam Questions And Answers

Question 1

Cloud Kicks is making inclusive design a priority for its communities and customers.
What are the three inclusive design action-oriented principles?

A. Recognize imperfection. Learn from diversity. One size fits one.

B. Recognize exclusion. Learn from diversity. Solve for one, extend to many.

C. Recognize diversity. Learn from experts. Focus on one person.

Discussion 0

Correct Answer: B Vote an answer

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Question 2

A UXDesigner is asked to design a new application built on Salesforce.
What should be their first step?

A. Create branding sets for each audience using Experience Builder.

B. Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.

C. Find and review relevant AppExchange packages.

D. Design a series of custom web component for the app.

Discussion 0

Correct Answer: B Vote an answer

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Question 3

How would a UX Designer differentiate between voice and tone?

A. Voice is how one speaks, and tone reflects personality.

B. Voice reflects personality, and tone Is the way in which one speaks.

C. Voice reflects frequency and tone is one's pitch.

Discussion 0

Correct Answer: B Vote an answer

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Question 4

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A. Storyboards

B. Wireframes

C. User Personas

D. User Journeys

Discussion 0

Correct Answer: C Vote an answer

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Question 5

A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

A. All Contacts > Contact Detail > Account Detail > Case Related List

B. All Cases > Case Detail > Contact Detail > Account Related List

C. All Accounts > Account Detail > Contact Detail > Case Related List

D. All Contacts > Contact Detail > Case Related List > Account Detail

Discussion 0

Correct Answer: C Vote an answer

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Question 6

A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process What should the designer do next

A. conduct a workshop with stakeholders to align on correct state and build consenses

B. recommend field level validation to ensure users are entering the correct data

C. lock the findings and move forward with presenting possible solutions

D. Tell the customer they need to improve operations before anywork can be done

Discussion 0

Correct Answer: A Vote an answer

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Question 7

Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?

A. Sales Cloud

B. Commerce Cloud

C. Experience Cloud

Discussion 0

Correct Answer: C Vote an answer

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Question 8

How would a UX Designer Differentiate between voice and tone?

A. Voice reflects the expression and tone is the way one designs.

B. Voice reflects the personality and tone is the way one speaks.

C. Voice reflects the character and tone is one's strength.

D. Voice reflects the frequency and tone is one's pitch.

Discussion 0

Correct Answer: B Vote an answer

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Salesforce Certified User Experience Designer - User-Experience-Designer Exam Practice Test

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