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In 2026, the 1Z1-1064 exam still has a reputation for tricky wording and broad coverage, and the Oracle Engagement Cloud 2019 Implementations Essentials syllabus is no exception. Working through 76 practice questions at Fast2test helps you spot weak areas early instead of discovering them in the testing center.

Oracle 1Z1-1064 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Engagement Cloud 2019 Implementations Essentials
Exam Number:1Z0-1064
Certificate Validity Period:24 months
Available Languages:English
Real Exam Qty:60
Exam Format:Multiple Choice, Scenario-Based Questions
Exam Price:USD 245
Related Certifications:Oracle B2B Service Implementation Specialist
Oracle Fusion Service Implementation Professional
Passing Score:68%
Exam Duration:105 minutes
Recommended Training:Oracle B2B Service: Administration and Implementation
Oracle Engagement Cloud: Implement Service Applications
Exam Registration:Oracle University Exam Registration
Pearson VUE Scheduling
Sample Questions:Oracle 1Z1-1064 Sample Questions
Exam Way:Online proctored or in-person at Pearson VUE test centers
Pre Condition:No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications
Official Syllabus URL:https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

Oracle 1Z1-1064 Exam Syllabus Topics:

SectionWeightObjectives
Service Request Management20%- Common SR processing activities
- SR assignment mapping
- SR creation and handling setup
- SR category configuration
Digital Customer Service (DCS)20%- DCS security and roles
- Themes, templates, and pages
- DCS architecture and components
- Deploy and customize DCS application
Entitlements & Security15%- Engagement Cloud security model
- Roles, privileges, and access control
- Entitlement concepts: coverage and milestones
Engagement Cloud Setup & Customization15%- Service Catalog configuration
- Functional Setup Manager (FSM) usage
- Customization mechanisms
- Enable Engagement Cloud features
Knowledge Management & Omnichannel15%- Omnichannel communication setup
- Knowledge management enablement
- Agent notifications configuration
Communication & Integration15%- Inbound and outbound email setup
- Integration architecture overview
- CTI integration and configuration
- Email templates and notifications

Everything You Want to Know About the Oracle Engagement Cloud 2019 Implementations Essentials (1Z1-1064) Exam

The 1Z1-1064 exam, officially titled Oracle Engagement Cloud 2019 Implementations Essentials, is the Oracle exam you pass to earn the Oracle Engagement Cloud 2019 Certified Implementation Specialist certification, a credential at the Specialist level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional.

The 1Z1-1064 exam includes 60 questions and gives you 105 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

The passing score for the 1Z1-1064 exam is 68%, and the official registration fee is USD 245. Keep in mind that a failed attempt means paying USD 245 again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.

Oracle lists the following prerequisites or eligibility notes for the 1Z1-1064 exam: No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications. Requirements can change over time, so confirm the details on the official exam page at Oracle's official site before you register.

You can register for the 1Z1-1064 exam through the official channels below:

The exam is delivered in the following format: Online proctored or in-person at Pearson VUE test centers. Choose a date that leaves you enough time to work through the full 76-question practice set first.

Oracle recommends the following training resources for 1Z1-1064 candidates:

Official courses build the theory, and the 76 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.

Yes. Fast2test offers a free PDF demo of the 1Z1-1064 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 1Z1-1064 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

The 1Z1-1064 exam blueprint is divided into 6 domains, starting with Knowledge Management & Omnichannel (15%); Entitlements & Security (15%); Communication & Integration (15%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.

Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:

Question 1

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Top-Level Category.
B. Select Status = "Active".
C. Complete Category Name.
D. Check the Active flag.
E. Select Create Category > Create Child Category.
F. Select the task Manage Service Request Categories.
G. Select Service Catalog in Functional Areas.


Question 2

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
B. The configured frequency to retrieve emails is too long.
C. Incoming messages have a custom filter.
D. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.


Question 3

Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to forward a service request.
B. They have default values.
C. They can be assigned to a custom action script.
D. They can all be modified.
E. They allow a user to copy a service request.
F. They allow a user to escalate a service request.


Question 4

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.
C. Milestones are commitments to handle SRs within certain timelines.
D. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E. Milestones are actions on a service request (SR) that must be completed by a specific time.


Question 5

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You have to edit the e-mail template and add HTML code to customize the standard text section.
C. You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.


Solutions:

Question 1
Answer: A,B,E,F
Question 2
Answer: C
Question 3
Answer: A,B,D,F
Question 4
Answer: A,B,D
Question 5
Answer: A

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