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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B) Use the Create Payment Plan action in the Contact Center Console.
C) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D) Work with an external debt collection agency to ensure customers pay their outstanding amount.

2. Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A) Accounts with RecordType Consumer are used to represent B2C customers
B) Accounts with RecordType Service are used to represent B28 customers
C) Accounts with RecordType Business are used to represent B2B customers.
D) Person accounts are used to represent B2C customers.

3. What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

A) The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation.
B) The solution is ready to be used without any post-installation steps.
C) The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps.
D) Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded.

4. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
C) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
D) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

5. A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

A) Inventory Scheduling
B) Quantity Scheduling
C) Product Scheduling
D) Revenue Scheduling

Solutions: