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Provide Valid Dumps To Help You Prepare For Avaya Aura® Contact Center Multimedia Implementation Exam Exam
How much is the cost of the Avaya 6211 Exam
The cost of this certification is $275 USD.
The Avaya 6211 certification exam is designed to test the knowledge and skills of IT professionals who are seeking to become certified in the Avaya Aura® Contact Center Multimedia Implementation. This certification exam is intended for individuals who have experience and knowledge in the design, installation, configuration, and troubleshooting of Avaya Aura Contact Center solutions. The exam consists of 68 questions and has a time limit of 90 minutes. The questions are multiple-choice, and the passing score is 70%.
The Avaya 6211 certification exam covers a range of topics related to multimedia implementation, including multimedia architecture and design, multimedia routing and reporting, multimedia integration with Avaya Aura Communication Manager and Session Manager, and troubleshooting multimedia implementation problems. Passing this certification exam demonstrates that an individual has a solid understanding of the concepts and best practices related to multimedia implementation in Avaya Aura Contact Center. This certification can help individuals advance their careers in the field of Avaya Aura Contact Center implementation and management.
NEW QUESTION # 34
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
- A.
- B. Offline
- C. ADMIN
- D. CCMS
Answer: D
NEW QUESTION # 35
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?
- A. CCT Trace Control
- B. CCT Reference Client
- C. CCT API
- D. CCT Console
Answer: D
NEW QUESTION # 36
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
- A. the E-mail Manager
- B. the Multimedia Contact Manager
- C. the CCMA
- D. the Outbound Campaign Management Tool
Answer: D
NEW QUESTION # 37
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
- A. Contact Management Framework (CMF)
- B. CCT API
- C. CCT Client Applications
- D. SIP Connector
Answer: A
NEW QUESTION # 38
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
- A. CCT Trace Control
- B. CCT Reference Client
- C. CCT API
- D. CCT Console
Answer: D
NEW QUESTION # 39
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mail License Server
- B. Inbound Mail Server
- C. Inbound Mail Application Server
- D. Inbound Mail Manager Server
Answer: B
NEW QUESTION # 40
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?
- A. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- B. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- C. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- D. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
Answer: A
NEW QUESTION # 41
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?
- A. Launch the screenpop externally on the user's browser
- B. Launch the screenpop internally in the initial screen of the Agent Desktop
- C. Launch the screenpop internally in the tab of the Agent Desktop
- D. Launch the screenpop externally in the agent's Conferencing software
Answer: C
NEW QUESTION # 42
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
- A. API Server
- B. Agent Desktop
- C. Avaya Aura Media Server
- D. SIP Connector
Answer: B
NEW QUESTION # 43
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. specific characters, words or phrases In the Email message (keywords)
- B. when the Email was received (office hours)
- C. who the Email was sent from (sender groups)
- D. what priority the Email was sent with (priority groups)
- E. the Skillset the [mail was sent to (skillset groups)
Answer: A,B,C
NEW QUESTION # 44
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard HTML file or flattened HTML file
- B. Single standard XSD file or flattened XSD file
- C. Single standard CSV file or flattened CSV file
- D. Single standard XML file or flattened XML file
Answer: D
NEW QUESTION # 45
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of a vector for each email skillset
- B. the assignment of a script for each email skillset
- C. the assignment of a route point for each email skillset
- D. the assignment of an open queue for each email skillset
Answer: C
NEW QUESTION # 46
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
- A. License Manager
- B. Contact Center Multimedia (CCMM)
- C. Contact Center Manager Server (CCMS)
- D. Contact Center Manager Administration (CCMA)
Answer: B
NEW QUESTION # 47
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
- A. Copy the calling number from the workitem.
- B. Transferring the call
- C. Accessing the address book
- D. Getting workitem status
Answer: A
NEW QUESTION # 48
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?
- A. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- B. https://support.avaya.com web site
- C. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server
- D. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)
Answer: B
NEW QUESTION # 49
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?
- A. http://<servemame>/agentdesktop where <servemame> Is the server name or IP Address of the Contact Center Manager Server (CCMS)
- B. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Avaya Aura Application Enablement Server
- C. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- D. https://support.avaya.com web site
Answer: C
NEW QUESTION # 50
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?
- A. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
- B. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.
- C. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.
- D. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
Answer: C
NEW QUESTION # 51
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
- A. Call setup
- B. Active
- C. Dialing
- D. Alerting
Answer: B,D
NEW QUESTION # 52
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
- A. OB_
- B. VM_
- C. EM_
- D. IM_
Answer: A
NEW QUESTION # 53
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
- A. A multimedia disposition code is added to the skillset.
- B. A multimedia suffix is added to the skillset name.
- C. A multimedia prefix is added to the skillset name.
- D. Multimedia is added to the skillset name.
Answer: A
NEW QUESTION # 54 
A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
- A. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- B. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- C. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- D. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
Answer: A
NEW QUESTION # 55
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
- A. Enter the SIP address of the agent phoneset in the Voice URI field.
- B. Set the agent user type to "Supervisor/Agent".
- C. Select the "Create CCT agent" option.
- D. Select the "Enable CTI for this agent" option.
Answer: B
NEW QUESTION # 56
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