[Feb 25, 2024] Fast2test C_FSM_2211 Exam Practice Test Questions (Updated 126 Questions) [Q64-Q86]

[Feb 25, 2024] Fast2test C_FSM_2211 Exam Practice Test Questions (Updated 126 Questions)

Pass SAP C_FSM_2211 Exam Info and Free Practice Test

SAP C_FSM_2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Mobile SAP Field Service Management application Know the advantages of using business rules and how to apply them for different use cases
Topic 2	Outline the use cases of Smartforms and how to create and use them Explain the basic concepts of integration between SAP Field Service Management
Topic 3	Explain the basic concept of Crowd service Explain the features of mobile Field Service Management application and know how to accept
Topic 4	Explain where to find analytic reports in SAP Field Service Management Outline the features of Planning and Dispatching and know how to create and assign a service call
Topic 5	Know the main architectural components as well as the basic features of the administration module Explain the entire end-to-end execution steps starting from consumer self-service

 

NEW QUESTION # 64
Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

• A. Maintain session configuration.
• B. Define service workflows.
• C. Edit Smartform templates.
• D. Perform system monitoring.

Answer: A,B

NEW QUESTION # 65
Which statement best describes the possibility to export offline data from the mobile app?

• A. Offline data can be exported from the mobile app with administrator authorization.
• B. Offline data can be exported as soon as you have access to the mobile app.
• C. Offline data can be exported from the mobile app with technician authorization.
• D. Offline data remains encrypted on the device and CANNOT be exported from the mobile app.

Answer: D

NEW QUESTION # 66
For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note:
There are 2 correct answers to this question.

• A. Perform the activity checkout.
• B. Release the assignment.
• C. Set the service call to Finished.
• D. Set the service call to Technically Completed.

Answer: B,C

NEW QUESTION # 67
What is one of the main use cases for a Smartform?

• A. Provide a script for service execution
• B. Capture customer feedback.
• C. Provide smart progress feedback to the dispatcher.
• D. Generate a list of service team availability.

Answer: A

NEW QUESTION # 68
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.

• A. Assign parts to the incident
• B. Record the Progress of the Incident
• C. Scan a QR Code
• D. Record the incident via the website
• E. Monitor the Execution Stage

Answer: C,D,E

NEW QUESTION # 69
You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

• A. You can plan and reserve materials in both the Web and mobile applications.
• B. A planner can create service calls with reserved materials from an integrated ERP system.
• C. You can approve consumed reserved materials in the Time and Material journal.
• D. The system will update the inventory count of reserved materials in a standalone scenario.

Answer: A,B

NEW QUESTION # 70
How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.

• A. You can use it to define and upload new custom data objects.
• B. You can use it to download a list of master data object records.
• C. You can use it to download a template for a selected data object type.
• D. You can use it to upload a formatted and populated data record file.

Answer: A,C

NEW QUESTION # 71
How can you translate a Smartform?

• A. Download it to Microsoft Word, translate, and then upload.
• B. Select the translation language within the designer.
• C. Maintain the translation of the Smartform in the company settings.
• D. Export it to XML, translate, and upload.

Answer: D

NEW QUESTION # 72
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

• A. Frequency
• B. Notification
• C. Order
• D. Condition

Answer: A,C

NEW QUESTION # 73
What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.

• A. Edit Reserved material
• B. Set Status to technically complete
• C. Approve EMME
• D. Set Status to Finished

Answer: B,C

NEW QUESTION # 74
Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

• A. Object type
• B. Permissions
• C. Conditions
• D. Variables
• E. Actions

Answer: A,D,E

NEW QUESTION # 75
Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question.

• A. ACTIVITY
• B. EXPENSE
• C. WORKTIME
• D. MILEAGE

Answer: B,D

NEW QUESTION # 76
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.

• A. Create Requirement
• B. Build Query
• C. Delete Report
• D. Delete Object
• E. Create Object

Answer: A,D,E

NEW QUESTION # 77
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

• A. Business rules
• B. User groups
• C. Screen configurations
• D. Password policy

Answer: A,C

NEW QUESTION # 78
How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note:
There are 3 correct answers to this question.

• A. Create custom business rules.
• B. Configure checkout workflow steps.
• C. Adjust cloud account settings.
• D. Activate permissions.
• E. Enable company settings.

Answer: B,D,E

NEW QUESTION # 79
What object corresponds to the service call in ERP? Choose the correct answer

• A. Sales Order
• B. Service Order
• C. Service Contract
• D. Quotation

Answer: B

NEW QUESTION # 80
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

• A. You can use it to select an object from a list.
• B. You can link picker and attachment elements together.
• C. You can use it to pick PNG files.
• D. You can link two picker elements together.

Answer: A,D

NEW QUESTION # 81
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question

• A. Enabling stock integration with ERP for standalone scenarios
• B. Organization of parts for a particular activity and reservation of stock
• C. Reserve parts for service call reporting
• D. Is used to book material in advance for a technician

Answer: B,D

NEW QUESTION # 82
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

• A. Modify an existing query or create a new query.
• B. Use pre-assembled queries.
• C. Import queries.
• D. Use pre-assembled reports.

Answer: A,B

NEW QUESTION # 83
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience?
Note: There are 2 correct answers to this question.

• A. Customer Feedback Management
• B. Mobile Field service execution
• C. Workforce management
• D. Parts Logistics

Answer: A,B

NEW QUESTION # 84
The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

• A. The technician must approve the assignment.
• B. The technician must release the assignment.
• C. The dispatcher must release the assignment.
• D. The dispatcher must approve the assignment.

Answer: C

NEW QUESTION # 85
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

• A. High touch
• B. E-mail interaction
• C. Video chat
• D. No touch

Answer: A

NEW QUESTION # 86
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