Free Salesforce CRT-211 Test Practice Test Questions Exam Dumps
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Salesforce CRT-211 exam covers a range of topics, including data management, process automation, security and access, analytics and reporting, and integration with other systems. CRT-211 exam is comprised of 60 multiple-choice questions and is timed for 105 minutes. The test is administered by Salesforce and can be taken either in-person or online.
NEW QUESTION # 77
When an administrator enables customizable prebuilt entitlements, which three options are automatically created?
Choose 3 answers
- A. One SLA process
- B. Three milestone types
- C. One escalation rulte
- D. Three field updates
- E. One Warning Action
Answer: A,B,C
NEW QUESTION # 78
Soles reps at AW Computing hove asked the Administrator to help them close deals faster on the Salesforce mobile app when they're in the new. They want to be able to quickly close an opportunity and have key fields, like status, pre populated to Closed Won.
What should an administrator create to achieve this?
- A. Lightning Component
- B. Global Quick Action
- C. Object-specific Quick Action
- D. Enhanced Related Lists
Answer: C
Explanation:
An object-specific quick action is a type of action that allows users to do something in the context of a specific object, such as creating or updating a record, logging a call, sending an email, or launching a custom action. In this case, the administrator can create an object-specific quick action on the opportunity object that pre-populates certain fields with predefined values and allows users to quickly close an opportunity from the Salesforce mobile app. References:
https://help.salesforce.com/s/articleView?id=sf.actions_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.actions_objectspecific_actions.htm&type=5
NEW QUESTION # 79
What are the different ways a Visual Workflow "flow" can be deployed? (Choose three answers.) * (1 Point)
- A. Field Updates
- B. Custom link
- C. Apex Trigger
- D. Custom button
- E. Visualforce page
Answer: B,D,E
NEW QUESTION # 80
The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should and administrator take to meet the requirements?
- A. Edit the fields Available for Reports sections in the Opportunities report type to make the changed.
- B. User Rename tabs and labels to change the field labels as needed.
- C. Build a Custom Report type and use Display As in Edit Layouts to make the requested changes.
- D. Create bucket fields for each field and enter the new column heading in the Bucket Name Field.
Answer: D
NEW QUESTION # 81
Which Visual Workflows element would you use to prompt a phone rep to wrap up a crossselling function and end the call with a customer?
- A. Assignment
- B. Step
- C. Decision
- D. Screen
Answer: D
NEW QUESTION # 82
Cloud Kicks has created a new flow that deletes records.
What should the administrator consider when testing the flow?
- A. Even if the flow is inactive, debugging the flow will delete the test record.
- B. Flows with delete elements cannot be debugged by the Flow debugged tool.
- C. Flow with delete elements need to ne inactivate to ensure that the test record is not actually deleted.
- D. Record deleted by Flow when debugging are hard deleted.
Answer: A
NEW QUESTION # 83
What should an administrator do to keep secure fields protected in email templates'?
- A. Set up an approval process for email alerts.
- B. Implement GDPR.
- C. Use classic encrypted fields.
- D. Remove the fields from the email.
Answer: D
Explanation:
The best way to keep secure fields protected in email templates is to remove them from the email altogether. Classic encrypted fields are not supported in email templates, and implementing GDPR or setting up an approval process for email alerts do not prevent unauthorized users from viewing sensitive data in emails. Reference: https://help.salesforce.com/articleView?id=security_pe_classic_encryption_considerations.htm&type=5
NEW QUESTION # 84
SFB Industries have started to make use of Collaborative
Forecasts & Quotas. How can the Administrators upload
Quota data into Salesforce? (Select 2)
- A. Add Quotas with the API
- B. Use the Quota uploader under setup
- C. Add Quotas with the Data Loader
- D. Add Quotas manually on the Quota Object
Answer: A,C
NEW QUESTION # 85
All enabled on Accounts and assign to the new users45. SFB Industries are looking to set up Entitlements in Salesforce. What is the first thing you must do in Salesforce when setting this up?
- A. Setup Milestone Actions
- B. Choose an Entitlement Model
- C. Set Up Milestones
- D. Create an Entitlement Process
Answer: B
NEW QUESTION # 86
Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up? * (1 Point)
- A. Don't create any default schedule
- B. Default Revenue Schedule
- C. Default Revenue and Quantity Schedule
- D. Default Quantity Schedule
Answer: B
NEW QUESTION # 87
Northen trail Outfitters (NTO) wants to change the current master-detail relationship between Shipments and Opportunity to a lookup relationship. The system administrator has made the necessary changes in a full sandbox and has successfully tested them against NTO's data.
Now that the changes are ready to implement in production, what should the system administrator do next?
- A. Add the components to an outbound change set and deploy it to production.
- B. Create an Unmanaged Package to distribute to production.
- C. Use Data Loader to export the changes to the production org.
- D. Make the changes directly in the production org.
Answer: A
Explanation:
To make sure that the changes are in production, you need to add the components to an outbound change set and deploy it to production. A change set is a tool that allows you to send customizations from one Salesforce org to another. A change set can contain components such as objects, fields, profiles, permission sets, workflows, and more. You can use change sets to migrate changes from a sandbox org to a production org or between two sandbox orgs that are affiliated with the same production org. In this case, you need to add the master-detail field and all the affected profiles to an outbound change set in your sandbox org and then deploy it to your production org. References: https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components_field.htm&type=5
NEW QUESTION # 88
Cloud Kicks tracks project details in a custom Project object. Project Milestones are tracked in a second custom object, with a reference to the parent Project record. Users need to automatically create a standard set of related Project Milestones when a Project record is created.
What is the recommended automation solution?
- A. Scheduled flow
- B. Field Service flow
- C. After-save autolaunched flow
- D. Before-save autolaunched flow
Answer: C
NEW QUESTION # 89
SFB Industries operates in a highly regulated industry. Recently a key bit of information has been changed from a customers record. How can this be audited in the future?
- A. Field History Tracking
- B. Login History
- C. Debug Logs
- D. Setup Audit Trail
Answer: A
NEW QUESTION # 90
What should an administrator consider when enabling Territory Management? Choose 2 answers
- A. Territory hierarchy must match the organization's role hierarchy
- B. Users can only be a member of one territory at a time
- C. It limits the type of forecasting that can be used
- D. Sharing accounts, contacts, opportunities, and cases is impacted
Answer: C,D
NEW QUESTION # 91
What determines whether a user can submit a record for approval?
- A. If they are a delegated approver
- B. If the record meets the entry criteria set on the approval process
- C. If they have the Submit Approvals permission on their user record
- D. Anyone can submit a record that has an approval process
Answer: B
NEW QUESTION # 92
When setting up a Workflow rule with a field update you
realise that some users may not have access to the field in question due to Field Level Security. What will happen if a user who cannot see this field triggers the Workflow rule?
- A. An error will appear when the record is saved
- B. The Administrator will have to approve the update,
- C. The field will not update
- D. The field will update as normal
Answer: D
NEW QUESTION # 93
AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7
- A. Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.
- B. Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.
- C. Configure a flow that will create the renewal based on the closed-won date and opportunity line items.
- D. Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.
Answer: C
Explanation:
To automate the renewal process for service plans, AW Computing should configure a flow that will create the renewal based on the closed-won date and opportunity line items. A flow is a tool that can automate complex business processes by executing logic, interacting with Salesforce database, calling Apex classes, and guiding users through screens. A flow can be triggered by various events, such as when an opportunity is closed won. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_overview.htm&type=
NEW QUESTION # 94
The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?
- A. Create a permission set and grant edit access to all objects
- B. Create a new profile for the user and grant edit access to all objects
- C. Create a delegated Administrator group
- D. Create a permission set and grant Customize Application permission
Answer: D
NEW QUESTION # 95
An administrator created two record types on the Account object: Internal Customers and External Customers.
A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf.
What will happen to the Sales user's record access after running this flow?
- A. Read access will be lost to the record.
- B. Edit access will be lost to the record.
- C. Record Access remains the same.
- D. A new record owner will be assigned.
Answer: C
Explanation:
Record access remains the same after running the flow because changing the record type does not affect the sharing rules or the record owner. The Sales user will still have read and edit access to the account record based on their profile and the organization-wide default for accounts. The record type assignment only affects the page layout and picklist values that are available for the account record
NEW QUESTION # 96
The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.
How should the administrator meet this requirement?
- A. Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.
- B. Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.
- C. Require the Sales Engineer and the Account Executive lookup fields on the page layout.
- D. Assign a task to the owner if an opportunity is created without one of these fields filled out.
Answer: A
Explanation:
A validation rule can enforce data quality by preventing users from saving records that do not meet certain criteria. In this case, the validation rule can check if both the Sales Engineer and the Account Executive lookup fields are blank, and display an error message if so. This way, the director of sales can ensure that every opportunity has either a sales engineer or an account executive assigned to the deal. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
NEW QUESTION # 97
A member of Universal container's support team is assisting as a lesrep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity, Which solution would provide edit access to the opportunity?* (1 Point)
- A. Change the support team member's role to a role above the sales rep in the org's role hierarchy
- B. Add the support team member to the opportunity team and assign read/write access to the member
- C. Create a permission set for opportunity edit and add it to the support member's user record
- D. Change the Organization-Wide Defaults internal access for opportunities to public read/write
Answer: B
NEW QUESTION # 98
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