[Mar 23, 2024] Free Scrum PSM-II Exam Questions and Answer
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NEW QUESTION # 14
In the Daily Scrum, the Product Owner applauds every Developer who moves a Sprint Backlog item to completion. The Product Owner wants to encourage the Developers to make progress visible on the burn-down chart. Select the two best options for the Scrum Master to take.
(choose the best two answers)
- A. Take the opportunity to create more energy and team spirit and encourage everyone to participate in the applause.
- B. Tell the Product Owner your concerns about how his behavior may impact the Developers, and ask him to stop attending the Daily Scrum for some time.
- C. Coach the Scrum Team about the purpose of the Daily Scrum.
- D. Nothing. The Scrum Master does not attend the Daily Scrum.
Answer: B,C
Explanation:
Explanation
This is a good option because the Scrum Master's role is to help the Scrum Team understand and apply the Scrum framework and its principles12. The Scrum Master should also facilitate and enable the team's self-organization and collaboration12. By coaching the Scrum Team, the Scrum Master can help them realize that the Daily Scrum is not a status update or a performance review, but a time to inspect and adapt their progress toward the Sprint Goal3.
D) Tell the Product Owner your concerns about how his behavior may impact the Developers, and ask him to stop attending the Daily Scrum for some time.
This is another good option because the Scrum Master's role is to protect the Scrum Team from external interference and distractions12. The Scrum Master should also coach the Product Owner on how to maximize the value of the product and collaborate effectively with the Developers12. By telling the Product Owner your concerns, you can help him understand that his behavior may create pressure, dependency, or resentment among the Developers, which can harm their motivation, creativity, and autonomy . By asking him to stop attending the Daily Scrum for some time, you can give the Developers some space to self-manage their work and communication.
References: 1: What is a Scrum Master? | Scrum.org 2: What is a scrum master? [+ Responsibilities] | Atlassian 3: What's the role of the Product Owner at the Daily Scrum? | by Maarten Dalmijn | Serious Scrum | Medium : Scrum Guide | Scrum Guides : Product Owner's Role in a Daily Scrum: How to Support the ... - Eleken : The Power of Intrinsic Motivation - Forbes
NEW QUESTION # 15
What are two ways in which technical debt relates to velocity?
(choose the best two answers)
- A. Developers can artificially increase velocity by incurring technical debt.
- B. Adding technical debt items to the Product Backlog to get estimated and added to your velocity forecasts can guarantee predictability.
- C. They are not related, technical debt should be resolved by the support or operations department, not by the Developers.
- D. Velocity may unexpectedly drop when the Developers run into technical debt while attempting to complete new Product Backlog items.
Answer: A,D
Explanation:
Explanation
B: Developers can artificially increase velocity by incurring technical debt. This is a true statement, as some Developers may choose to take shortcuts or compromise on quality in order to deliver more work in a Sprint. However, this is not a sustainable or ethical practice, as it will create more problems and costs in the future. The Scrum Master can help the Developers to avoid this temptation and focus on delivering value and quality instead.
D: Velocity may unexpectedly drop when the Developers run into technical debt while attempting to complete new Product Backlog items. This is a true statement, as technical debt can act as a drag on the productivity and progress of the Developers. Technical debt can make the work more difficult, complex, or risky, and may require more time and effort to fix or refactor. The Scrum Master can help the Developers to identify and manage technical debt, and communicate its impact to the Product Owner and the stakeholders.
References:
How Technical Debt Affects Your Velocity1
Understanding the impact of technical debt on the capacity and velocity2
NEW QUESTION # 16
During a Sprint Review, the Product Owner determines that she is going to release thecurrentIncrement to production. The stakeholders ask to stop the Sprint to react more quickly to the user feedback that is expected after this release. The Product Owner prefers to continue the Sprint to make progress with the next release.
You facilitate a discussion on how to proceed.
What are two acceptable results of this discussion?
(choose the best two answers)
- A. Continue sprinting but shorten the Sprint length to allow for shorter feedback loops.
- B. Continue sprinting but allow customer feedback to change the Sprint Goal within the Sprint.
- C. Continue sprinting and include the customer feedback in the Product Backlog.
- D. Stop sprinting and let the Developers work on new customer requests as they arise.
Answer: A,C
Explanation:
Explanation
The Sprint Review is an event that inspects the outcome of the Sprint and determines future adaptations. The Product Owner has the authority to release the Increment to production at any time, but this does not mean that the Sprint has to be stopped or changed. The stakeholders can provide feedback and suggestions for the product, but they cannot interfere with the Sprint Goal or the Sprint Backlog within the Sprint. The Scrum Team can decide to:
Continue sprinting but shorten the Sprint length to allow for shorter feedback loops (A), which is a valid option if the Scrum Team agrees that this will improve their agility and value delivery. However, this should not be done frequently or arbitrarily, as it may disrupt the rhythm and focus of the team.
Continue sprinting and include the customer feedback in the Product Backlog , which is the most appropriate option as it respects the empirical nature of Scrum and allows the Product Owner to prioritize and order the Product Backlog based on new insights and stakeholder needs.
References: : [Scrum Guide], The Sprint Review : [Scrum Guide], The Product Owner : [Scrum Guide], The Sprint : [Scrum Guide], The Product Backlog
NEW QUESTION # 17
What should a Development Team do with non-functional requirements?
- A. Ensure they are addressed in every Increment.
- B. Assign them to the technical leads on the team.
- C. They will be addressed in the Integration Sprints.
- D. Add them to a separate non-functional requirements list.
Answer: A
Explanation:
Non-functional requirements should be worked on alongside functional development.
NEW QUESTION # 18
A Scrum Team has been working on a product for several iterations and has an average velocity of 55 units of 'done' work per Sprint. A second team will be added to work on the same product.
What might be the impact on the original team?
- A. Their velocity is likely to drop and be less than 55.
- B. Their velocity is likely not affected and will remain at 55.
- C. Their velocity is likely to rise and be more than 55.
Answer: A
Explanation:
Similar to membership changes within a single Scrum Team, adding or removing additional Scrum Teams working on the same product will impact productivity in the short term. Adding additional teams often go through recognizable stages as they change from being a collection of strangers to a united group with common goals. Bruce Tuckman's Forming, Storming, Norming, and Performing model describes these stages.
NEW QUESTION # 19
You are the Scrum Master of a Scrum Team that is new to Scrum. The Product Owner comes to you halfway through the Sprint and says, "l do not feel like the De-velopers will be able to meet the forecast that they developed during Sprint Planning." What should you do in this situation?
(choose the best answer)
- A. Coach the Product Owner that achieving the Sprint Goal is the Scrum Team's objective. A forecast is only used to initially estimate the effort required to reach the Sprint Goal.
- B. Add more people to the Scrum Team to meet the Product Owner's ex-pectations.
- C. Talk to the Developers. Challenge and inspire them to complete all of the work so that they meet their forecast.
- D. Agree to help the Product Owner by having a discussion with the Developers about the importance of meeting their forecast.
Answer: A
Explanation:
Explanation
Coach the Product Owner that achieving the Sprint Goal is the Scrum Team's objective. A forecast is only used to initially estimate the effort required to reach the Sprint Goal.
This is true because the Scrum Master's role is to help the Product Owner understand the Scrum framework and its principles, such as empiricism, self-organization, and collaboration12. The Scrum Master should also remind the Product Owner that the forecast is not a commitment, but a plan that can be adjusted based on the Sprint progress and feedback3 . The Scrum Master should focus on the value and outcome of the Sprint, rather than the output and scope.
References: 1: What is a Scrum Master? | Scrum.org 2: What is a scrum master? [+ Responsibilities] | Atlassian 3: [Scrum Guide | Scrum Guides] : What Is a Scrum Master (and How Do I Become One)? - Coursera
NEW QUESTION # 20
How should requirements be distributed when multiple Scrum Teams work on the same product?
(choose the best answer)
- A. The Product Owner decides by providing each team with its own Product Backlog.
- B. The Scrum Team with the highest velocity pulls items from an overall Product Backlog first
- C. They must be selected from one Product Backlog in such a way that each Scrum Team has an equal volume of requirements per Sprint.
- D. The Scrum Teams pull in work from a shared Product Backlog in agreement with the Product Owner and the other teams.
Answer: D
Explanation:
Explanation
When multiple Scrum Teams work on the same product, they share one Product Backlog that contains all the requirements for the product. The Product Owner is responsible for ordering and refining the Product Backlog items, but does not assign them to specific teams. Instead, the Scrum Teams pull in work from the Product Backlog in agreement with the Product Owner and the other teams, based on their capacity, skills, dependencies, and Sprint Goals. This way, the Scrum Teams can self-organize and collaborate to deliver a coherent and valuable product Increment.
References:
The Scrum Guide, November 2020, p. 7-8
Can two teams work on one product backlog?, Scrum.org, January 6, 2020
NEW QUESTION # 21
What is the recommended size for a Development Team (within the Scrum Team)?
- A. 7 plus or minus 2
- B. 0
- C. 3 to 9
- D. Minimal 5
Answer: C
NEW QUESTION # 22
Which of the following is required in Scrum?
- A. All Development Team members answering the three Question:s at the Daily Scrum
- B. Sprint Retrospective
- C. User Stories
- D. All of the above
- E. Sprint Burndown Chart
Answer: B
NEW QUESTION # 23
Successful use of Scrum depends on how well people behave and act in ways that reflect the Scrum values.
What can the value of openness affect?
- A. Time to market.
- B. Trust from stakeholders.
- C. Team member happiness.
- D. Level of product quality.
- E. All of the above.
- F. Collaboration efforts.
Answer: E
Explanation:
The Scrum Team and its stakeholders agree to be open about all the work and the challenges with performing the work.
NEW QUESTION # 24
You are the Scrum Master of a Scrum Team that has one Developer who disagrees with team decisions. Their disagreements are becoming disruptive and slowing progress. The Developer often returns to earlier team decisions and re-opens the issue.
What are two ways to go about this problem?
(choose the best two answers)
- A. To every team member expressing this concern you suggest raising this with the full team. You offer to help initiate the conversation but not to resolve the concern yourself.
- B. You take the Developer aside to express your concern over their disagreements and tell them to act as a team player and to comply with the team's decision.
- C. You organize an offsite team building activity to establish a foundation of trust. You observe whether the problem persists after the offsite activity.
- D. You go to the Human Resources department and ask them to have a
conversation with the Developer based on the issues the team has raised. - E. At the Sprint Retrospective you observe whether the topic is raised. If it does not happen, you check on how comfortable everybody is with the way team decisions are made.
Answer: A,C
Explanation:
Explanation
A: You organize an offsite team building activity to establish a foundation of trust. You observe whether the problem persists after the offsite activity. This is a good way to foster a positive team culture and improve the relationships among the team members. The offsite activity can help the team to have fun, relax, and bond with each other. It can also create an opportunity for the team to discuss their issues and concerns in a more informal and friendly setting. The Scrum Master can observe whether the problem of disagreement is resolved or reduced after the offsite activity, and provide feedback and support as needed.
E: To every team member expressing this concern you suggest raising this with the full team. You offer to help initiate the conversation but not to resolve the concern yourself. This is a good way to empower the team to address their own problems and find their own solutions. The Scrum Master can encourage the team members to speak up and share their perspectives and feelings with the whole team, rather than keeping them to themselves or complaining to others. The Scrum Master can also facilitate the conversation and ensure that it is respectful, constructive, and productive, but not intervene or impose their own opinion or decision.
References:
Scrum Guide 2020, page 13: "The Scrum Master serves the Scrum Team in several ways, including coaching the team members in self-management and cross-functionality." Professional Scrum Master II Course, page 20: "The Scrum Master can help the team to build trust by creating a safe environment where people can express themselves openly and honestly, without fear of judgment or retaliation." Professional Scrum Master II Course, page 21: "The Scrum Master can help the team to resolve conflicts by facilitating dialogue, listening actively, asking powerful questions, and supporting collaborative decision making."
NEW QUESTION # 25
Which two statements best describe a Sprint Goal? (Choose two.)
- A. Sprint Goals can change as new insights emerge during the Sprint.
- B. Sprint Goals give the Development Teams flexibility and creativity on how to implement functionality during the Sprint.
- C. Sprint Goals are defined when the completed work is reviewed at the end of a Sprint.
- D. During the Sprint Planning, the entire Scrum Team collaboratively crafts a Sprint Goal based on a business objective that the Product Owner would like to achieve that Sprint.
Answer: B,D
Explanation:
The number of items selected from the Product Backlog for the Sprint is solely up to the Development Team.
Only the Development Team can assess what it can accomplish over the upcoming Sprint.
The Sprint Goal is an objective set for the Sprint that can be met through the implementation of Product Backlog. It provides guidance to the Development Team on why it is building the Increment. It is created during the Sprint Planning meeting. The Sprint Goal gives the Development Team some flexibility regarding the functionality implemented within the Sprint. The selected Product Backlog items deliver one coherent function, which can be the Sprint Goal. The Sprint Goal can be any other coherence that causes the Development Team to work together rather than on separate initiatives.
NEW QUESTION # 26
Which role is responsible for engaging with stakeholders?
- A. The Development Team
- B. The Product Owner
- C. The business analyst
- D. The project manager
- E. The team lead
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 27
Which of the following affect the outcome of a Sprint?
(choose all that apply)
- A. The complexity of the requirements.
- B. The skills and working relationships of the people on the Scrum Team(s).
- C. The complexity of the problem being solved.
Answer: A,B,C
Explanation:
Explanation
The complexity of the problem being solved and the complexity of the requirements are both sources of uncertainty and variability that can impact the Sprint Goal and the Sprint Backlog. The skills and working relationships of the people on the Scrum Team(s) are also crucial for delivering a valuable product increment in a Sprint. The Scrum Master is accountable for establishing an environment where the Scrum Team can be effective and improving the professionalism of the Scrum Team.
References:
Scrum Guide 2020, page 6: "The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. They do this by helping everyone understand Scrum theory and practice, both within the Scrum Team and the organization." Scrum Guide 2020, page 10: "The Sprint Goal is an objective set for the Sprint that can be met through the implementation of Product Backlog items. This provides guidance to the Development Team on why it is building the Increment." Scrum Guide 2020, page 11: "The Sprint Backlog is composed of the Sprint Goal (why), the set of Product Backlog items selected for the Sprint (what), as well as an actionable plan for delivering the Increment (how)." Evidence-Based Management Guide, page 9: "Uncertainty is inherent in complex work. The more complex work is, the more uncertainty there is. Uncertainty comes from two sources: variability and emergence."
NEW QUESTION # 28
Paul is a Product Owner for multiple products. Each product is allocated a dedicated Scrum Team and a set budget. Based on the average velocity of a previous product release, Paul had estimated a new product to take 9 Sprints to complete. The average velocity of the previous product release was 50 completed units of work per Sprint. Over the first 3 Sprints, the Development Team reported an average velocity of 40 completed units per Sprint, while not fully completing the required integration tests. The Development Team estimates that integration testing would require additional effort to make the increments shippable. The Development Team is unsure if the required velocity is achievable.
What is the most effective way to recover?
- A. The Scrum Master will manage the Sprint Backlog and assign work to the Development Team members to ensure maximum utilization of each member. He/she will keep track of unused resources so that it does not impact the budget. Unused budget can be allocated for additional Sprints if needed.
- B. In the next Sprints, the Development Team strives to make the selected work as close to 'done' as possible and at the minimum 90% completed. Any undone work is divided into new Product Backlog Items that will be deferred to the last Sprint in order to maintain stable velocity.
- C. The Scrum Master sets the open work aside to be performed in one or more release Sprints. They remind Paul to find funding for enough Release Sprints in which this remaining work can be done. Up to one release Sprint per three development Sprints may be required. It is Paul's role to inform users and stakeholders of the impact on the release date.
- D. The Development Team informs Paul that the progress he has perceived to date is not correct. The Increment is not releasable. They give Paul their estimate of the effort it would take to get the previous work 'done', and suggest doing that work first before proceeding with new features. The team also re- estimates the effort to make the remaining Product Backlog items 'done', including all integration effort. In the end, it is Paul's call to continue the project or to cancel.
Answer: D
Explanation:
Scrum is founded on empirical process control and asserts that knowledge comes from experience and making decisions based on what is known. Scrum employs an iterative, incremental approach to optimize predictability and control risk. At the end of every Sprint, an increment of 'done' work must be available in order to inspect and adapt accordingly.
NEW QUESTION # 29
Customer satisfaction should be measured:
- A. Frequently
- B. Daily
- C. Quarterly
- D. Annually
Answer: A
Explanation:
Frequent enough to ensure the team is building the right thing at the right time but not so frequent it hinders the team from the work.
NEW QUESTION # 30
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