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Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to troubleshoot the following technical tasks: Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.
NEW QUESTION 13
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 14
An administrator for a tenant in Australia assigns direct routing numbers to cloud auto-attendants (AA).
Whenever a call is received by an AA, there is a delay of more than 10 seconds before the welcome message plays.
You need to review the SBC logs to determine the cause of the delay.
Which log entry identifies the cause of the delay?
- A. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.1
- B. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.USEA.1
- C. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.2
- D. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASSE.1
Answer: C
NEW QUESTION 15
You need to troubleshoot the Microsoft Teams performance. To answer select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 16
You manage the Microsoft Teams environment for a tenant.
Users report authentication issues. In the Azure AD admin center, you view many sign in error codes.
You need to manually reset Seamless Single Sign-on (SSO).
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Import the Seamless SSO PowerShell module.
2 - Get the list of Active Directory forests on which Seamless SSO has been enabled.
3 - Disable Seamless SSo for each Active Directory forest where you have set up the SSO feature.
4 - Enable Seamless SSO for each Active Directory forest.
5 - Enable the Seamless SSO in your tenant.
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-sso
NEW QUESTION 17
You manage the Microsoft Teams environment for a company. A user tries to sign in to the Teams web client. The following error message displays:
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 18
You need to set up the calling environment for the sales and support departments.
Which setup paths should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
NEW QUESTION 19
You manage the Teams environment for a company. The company wants to allow their employees to chat with users from another tenant. The other tenant uses Skype for Business.
You add the other company's domain to your federated list. This action does not resolve the issue.
You need to configure the system.
What DNS record should you use?
- A. CNAME sipfederationtls TCP 100 1 5061 sipdir.online.lync.com
- B. SRV sipfederationtls UDP 100 1 5061 sipfed.online.lync.com
- C. SRV sipfederationtls UDP 100 1 5061 sipdir.online.lync.com
- D. SRV sipfederationtls TCP 100 1 5061 sipfed.online.lync.com
- E. CNAME sipfederationtls TCP 100 1 5061 sipfed.online.lync.com
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-skype-interop
NEW QUESTION 20
You need to resolve the partner company communication issue.
Which two PowerShell commands should you run? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Get-CsExternalAccessPolicy | Set-CsExternalAccessPolicy -EnableFederationAccess $True
- B. Set-CsTenantFederationConfiguration -allowedDomains
- C. Get-CsOnlineUser | Set-CsExternalAccessPolicy -EnableFederationAccess $True
- D. New-CsAllowedDomain -identity
- E. Set-CsAccessEdgeConfiguration -AllowFederatedUsers
Answer: A,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-csexternalaccesspolicy?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/new-csalloweddomain?view=skype-ps
NEW QUESTION 21
You need to investigate the issue reported by the human resources manager.
Which two tools should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Teams Debug logs
- B. Teams Desktop logs
- C. Fiddler
- D. Network assessment tool
- E. SharePoint admin center
Answer: A,E
NEW QUESTION 22
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.
You need to determine the cause of the issue.
Solution: Confirm whether the user can communicate with external users.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION 23
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?
- A. Teams Communications Support Engineer
- B. Teams Service Administrator
- C. Teams Communications Administrator
- D. Teams Communications Support Specialist
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles
NEW QUESTION 24
You manage the Microsoft Teams environment for a company.
A private channel is deleted. After 20 days, the channel owner restores the channel to retrieve a file. A user reports that they cannot access the SharePoint site for the channel.
You need to restore the SharePoint site that is associated with the private channel.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Run the following PowerShell command: Get- SPODeletedSite -IncludePersonalSite
2 - Run the following PowerShell command: Restore-SPODeletedSite -Identity ......
3 - Navigate to the private channel in Microsoft Teams and access the files tab to sync the connection.
NEW QUESTION 25
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Deactivate and reactivate the user's Teams license.
- B. Sign out of Teams and the sign back in to Teams.
- C. Clear the Teams app local cache and the Windows credentials cache.
- D. Update the Teams desktop app to the latest version.
Answer: B,C,D
Explanation:
Topic 1, Fabrikam
Current environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for Business server to Microsoft Teams.
Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for their telephony solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats. Teams and channels must meet following compliance requirements:
You must create the following groups for teams and channels: Team Owners, Team Members and Team Visitors.
The Team Visitors group is for internal UserX that does not have access to the Private channels chats, but does have access to SharePoint sites for auditing the files within the private channels.
Channels for the different departments must not inherit permissions from the parent sites. Permissions for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to collaborate on files with an external user, but they do not want the external user to be able to read and send messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel or access SharePoint.
Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of Microsoft Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair the SBC to the tenant or add the SBC from the Teams admin center.
The following error message displays:
Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets an error message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the team. The following error message displays when they attempt to access files:
User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams uses resources.
User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab. The following error message displays:
"This item might not exist or is no longer available."
User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact List Provider for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings. No emergency address is listed when placing a call. You collect Teams debug logs from a user. A representative section of the log is shown below:
Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers. You must generate the following reports to troubleshoot the issues:
Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days.
Report2: Compare usage and quality across users.
NEW QUESTION 26
An organization's users work with third-party apps in Microsoft Teams.
New employees are not able to find and install third-party apps.
You need to resolve the issue.
What should you do?
- A. Assign an app permission policy that allows third-party apps.
- B. In the Org-wide app settings section of the Teams admin center, enable Allow interaction with custom apps.
- C. In the Org-wide app settings section of the Teams admin center, enable Allow third-party apps.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
NEW QUESTION 27
A company uses Microsoft Teams. You delete a user.
You suspect that the deleted user is listed as the owner of a team. You attempt to connect to the Teams PowerShell module to investigate the issue. The following message appears:
Connect-MicrosoftTeam : The term 'Connect-MicrosoftTeam' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
You need to resolve the error and confirm whether the deleted user is still owner of the team.
Which four PowerShell commands should you use to develop the solution? To answer, move the appropriate commands from the list of commands to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Install-Module MicresoftTeams
2 - Import-Module MicresoftTeams
3 - Connect-MicresoftTeams
4 - Get-TeamUser -GroupId <GROUPID> -Role Owner
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/set-up-your-computer-for-windows-powershell/download-and-install-the-skype-for-business-online-connector
NEW QUESTION 28
You manage the Microsoft Teams environment for a company. You configure direct routing telephony.
A user reports that the dial pad does not appear in their Teams app.
You need to resolve the issue. You assign the user a phone system license.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-enable-users
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan
NEW QUESTION 29
You need to resolve the issue reported by User3.
What should you do?
- A. Confirm that the organization complies with Azure Active Directory configuration policy.
- B. Ensure that the user is connected to the internet and that the firewall and other apps are not preventing access.
- C. Ensure that the date and time for the user's device are correct.
Answer: B
Explanation:
Reference:
https://support.microsoft.com/en-us/office/why-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-4008-9447-ee60c5593b0f
NEW QUESTION 30
A company has a Microsoft 365 subscription. All users have devices that run Windows 10. Microsoft Teams is installed on all devices.
A user reports the following issues:
The user loses their Teams connection during screen sharing.
The Microsoft Teams app crashes randomly and restarts automatically.
You need to view the appropriate logs to troubleshoot the issues.
What should you do?
- A. From Event Viewer, open the Windows log and filter the log for the keyword MS Teams.
- B. From the Microsoft Teams app. select Ctrl+Alt+Shift+1 Open the log files in the %Userprofile%\Downloads\folder.
- C. From the Microsoft Teams app. select CTRL+G Open the ETL files in the %Appdata%\Microsoft\Teams\folder.
- D. Right-click the Microsoft Teams icons in the application tray and select Get logs. Open Logstxt in the %Appdata%\Microsoft\Teams\folder.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/log-files
NEW QUESTION 31
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
NEW QUESTION 32
A company has a Microsoft 365 subscription.
A user reports that they cannot add a guest user to a team.
You need to resolve this issue.
Which action you should perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/solutions/collaborate-as-team?view=o365-worldwide
NEW QUESTION 33
Contoso, Ltd. uses the domain contoso.com. The company adds fabrikam.com as an additional domain.
You schedule a meeting from the contoso.com domain by using the Microsoft Teams app. You are unable to add a user named [email protected] to the meeting.
You need to resolve this issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Ensure that the Fabrikam.com domain is verified in Microsoft 365.
- B. Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.
- C. Assign an audio conferencing license to UserA.
- D. Assign a Microsoft Exchange license to UserA.
- E. Set the value of the HiddenFromAddressListsEnabled attribute to True for the user's mailbox.
Answer: A,B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
https://docs.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide
NEW QUESTION 34
You manage the Microsoft Teams environment for a company.
The company has federation configured only for the human resources (HR) department, and only with Vendor A.
User1, who is part of the HR department, cannot communicate with VendorA.
You need to troubleshoot why User1 cannot communicate with VendorA.
What should you do?
- A. Ensure the user is added as a guest in the VendorA tenant.
- B. Ensure the target domain for VendorA is listed in the Allowed Domains list.
- C. Ensure the tenant is enabled for federation.
- D. Ensure that federated access is enabled in the external user communication policy for the user.
- E. Ensure that federated access is enabled in the external access policy for the user.
Answer: E
Explanation:
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/set-up-policies-in-your-organization/create-custom-external-access-policies
NEW QUESTION 35
A company has a Microsoft Teams environment. The sales department and the support department set up teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?
- A. Create a separate document library with the same name as the channel.
- B. Recover all the deleted items from the recycle bin of the corresponding Teams site.
- C. Revert the renamed folder to the original channel folder name.
Answer: C
Explanation:
The SharePoint folder name must match the channel name. Renaming the SharePoint folder breaks the link between the channel and the folder.
NEW QUESTION 36
A company has a Microsoft 365 subscription. The company implements a new security policy that has the following requirements:
Guest users from specific domains must be allowed to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
You need to recommend a solution to meet the security policy requirements.
What should you recommend?
- A. From the Microsoft Teams admin center, modify external collaboration settings.
- B. From the Microsoft Teams admin center, modify the Communicate with Skype users option.
- C. From Azure Active Directory, modify external collaboration settings.
- D. Run the following PowerShell cmdlets:
New-AzureADPolicy | Set-AzureADPolicy
Answer: C
Explanation:
Reference:
https://www.thatlazyadmin.com/2019/07/09/how-to-prevent-microsoft-teams-guest-users-from-inviting-guests/
NEW QUESTION 37
You need to configure team settings specific to all departments' needs.
What should you do?
- A. From the Microsoft Teams admin center, modify the Teams policy.
- B. From the Security & Compliance admin center, create a data loss prevention (DLP) policy.
- C. From PowerShell. run the New-AzureADMSGroupLifecyclePolicy cmdlet.
- D. From the Microsoft 365 admin center, modify the Office 365 group settings.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/groups-lifecycle
NEW QUESTION 38
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