Updated Service-Cloud-Consultant Dumps PDF - Service-Cloud-Consultant Real Valid Brain Dumps With 350 Questions!
100% Free Service-Cloud-Consultant Exam Dumps Use Real Salesforce Service Cloud Consultant Dumps
How to study the Service-Cloud-Consultant Exam
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. Fast2test expert team recommends you to prepare some notes on these topics along with it don’t forget to practice Salesforce Service-Cloud-Consultant dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
NEW QUESTION 136
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
- A. Classic Knowledge
- B. Lightning Knowledge
- C. Salesforce Content
- D. Salesforce Files
Answer: A
NEW QUESTION 137
The support manager at universal containers has noticed an increase in average case age, which is negatively
impacting customer satisfaction. To research the situation, the support manager wants to know the amount of
time that cases have spent within each status during their lifecycle.
Which reporting solution should a consultant recommend?
- A. Create a report using the Case historical trending report type
- B. Create a report using the Case snapshot report type
- C. Create a report using the Case age report type
- D. Create a report using the Case Lifecyle report type
Answer: D
NEW QUESTION 138
A contact center manager is looking for ways to overall cost per case.
What Salesforce metrics should the contact center manager evaluate? (Choose 2)
- A. Average number of activities per case
- B. Average number of articles attached to a case
- C. Average customer satisfaction score by case
- D. Total number of cases by origin
Answer: A,B
NEW QUESTION 139
UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. Which metric should UC consider when designing the contact center? Choose 2 answers.
- A. Number of outbound calls per day
- B. Number of lead referrals
- C. Number of attempts to contact
- D. Number of closed cases
Answer: A,C
NEW QUESTION 140
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?
- A. Create a Process Builder with Scheduled Actions.
- B. Define Case Auto-Response Rules.
- C. Configure Case Escalation Rules.
- D. Establish Case Assignment Rules.
Answer: B
NEW QUESTION 141
Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers
- A. Enable Public Solutions
- B. Enable Article deliveries
- C. Publish Articles to external channels
- D. Assign Article types to the Community
- E. Configure Content Library permission
Answer: A,C,D
NEW QUESTION 142
A company has a requirement to keep all emails behind their firewall, they have 200 agents.
What should they use?
- A. On Demand Email to Case
- B. Community
- C. Email to Case
- D. Web to Case
Answer: C
NEW QUESTION 143
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?
- A. Create a custom related list on the case
- B. Create a custom report
- C. Create a custom Visualforce page
- D. Create a custom view on the Case tab
Answer: A
NEW QUESTION 144
Which system would a contact center integrate with in order to provide field service agents with information
needed to provide service at customer sites?
- A. Marketing
- B. Telephony
- C. Enterprise Resource Planning (ERP)
- D. Order Fulfillment
Answer: D
NEW QUESTION 145
What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2
- A. Offer supports through Facebook and twitter.
- B. Streamline the agent interface.
- C. Enable templates for written responses.
- D. Implement team productivity dashboards.
Answer: B,C
NEW QUESTION 146
Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?
- A. Search Utility Component
- B. Comment Search Component
- C. Comments List View
- D. Global Search
Answer: D
NEW QUESTION 147
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
- A. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
- B. Optimize the customer community for mobile devices to have access to the same support as desktops.
- C. Create a central "Contact Us" page which provides access to all available channels.
- D. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
- E. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
Answer: B,C,D
NEW QUESTION 148
Which Service Cloud tool requires the least agent involvement to resolve a customer issue?
- A. Open CTI
- B. Salesforce for Twitter
- C. Salesforce Knowledge
- D. Live Agent
Answer: C
NEW QUESTION 149
Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
What configuration should a consultant recommend?
- A. Define a custom List View.
- B. Add History to the Utility bar.
- C. Use a second Console session.
- D. Keep all open in tabs.
Answer: B
NEW QUESTION 150
The lifecycle of a Knowledge article consists of five stages.
In which order does an article proceed through these stages?
- A. Create, publish, feedback, approve, consume
- B. Create, feedback, publish, approve, consume
- C. Create, consume, feedback, approve, publish
- D. Create, approve, publish, consume, feedback
Answer: D
NEW QUESTION 151
What are two benefits of deploying Knowledge in Customer Communities?
- A. Uncovers gap in the knowledge base
- B. Reduces incoming call volume
- C. Eliminates tracking of customer entitlements
- D. Replaces the need for an email channel
Answer: B,D
NEW QUESTION 152
Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?
- A. Total cases created
- B. # of articles per agent
- C. # of cases via email
- D. Most popular articles
Answer: A,D
NEW QUESTION 153
Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?
- A. Configure Visual Flows on Salesforce mobile.
- B. Integrate with an enterprise resource planning system.
- C. Implement Field Service Lightning.
- D. Develop and publish a knowledge management system
Answer: B
NEW QUESTION 154
Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider?
- A. Case Milestones
- B. Case Escalation
- C. Omni-Channel
- D. Entitlements
Answer: D
NEW QUESTION 155
The Service Manager at universal Containers manages three teams. Each team provides support for the
specific product. Agents have concerns about seeing search results for other products when searching the
knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?
- A. Create a page layout for each article type and assign them to each team based on their product
specialization - B. Create an article action for each record type and assign them to each team based on their product
specialization - C. Create a data category for each product and assign them to each team bases on their product
specialization - D. Create a permission set for each record type and assign them to each team based on their product
specialization
Answer: C
NEW QUESTION 156
......
Pass Your Service-Cloud-Consultant Exam Easily With 100% Exam Passing Guarantee: https://www.fast2test.com/Service-Cloud-Consultant-premium-file.html
Service-Cloud-Consultant Dumps are Available for Instant Access: https://drive.google.com/open?id=13xcCZUdoY8gN4jhCDwsxH4ZjDYvPbyuF