Exam C_C4H56_2411 Topic 8 Question 79 Discussion

Actual exam question for SAP's C_C4H56_2411 exam
Question #: 79
Topic #: 8
What are the prerequisites for integrating external systems into the Agent Desktop? Note: There are 2 correct answers to this question.

Suggested Answer: B,C Vote an answer

To integrate external systems into the Agent Desktop in SAP Service Cloud V2, SAP Cloud Integration (part of SAP BTP) is required to facilitate data exchange and API connectivity between systems. Additionally, SAP Event Mesh is used for event-driven integrations, enabling real-time updates from external systems. According to SAP documentation, "SAP Cloud Integration and SAP Event Mesh are prerequisites for integrating external systems into the Agent Desktop to ensure seamless connectivity." SAP Build Apps (A) is for app development, not system integration. SAP Business AI (D) enhances functionality but is not a prerequisite for integration.
Reference:
SAP Help Portal: External System Integration in SAP Service Cloud V2
SAP Community: Integration with SAP BTP

by Tina at Nov 25, 2025, 04:49 AM

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