Exam CIS-SM Topic 3 Question 4 Discussion

Actual exam question for ServiceNow's CIS-SM exam
Question #: 4
Topic #: 3
Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Suggested Answer: B,C,D Vote an answer

by alokkimailid at Feb 04, 2024, 03:10 AM

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alokkimailid
2024-02-04 03:10:42
Selected Answer: ACE
The benefits that a service map can bring during an incident resolution include:

A. Quickly identifies any recent incidents that occurred on components of the impacted service.
C. Quickly identifies any recent changes performed on components of the impacted service.
E. Narrows down possible affected components when a service is impacted.

These benefits help in understanding the recent incidents, changes, and impacted components, enabling faster and more accurate incident resolution.
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