Salesforce Certified Field Service Consultant: FS-Con-101 Exam Premium File as PDF & Test Engine

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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Entitlements
B) Entitlement Templates
C) Work Types
D) Work Order Record Types

2. Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A) Confirm the Technician's mobile device is online.
B) Investigate the Work Order lifecycle.
C) Verify the Dispatcher ran the Service Appointment data job.
D) Review Service Appointment automation.

3. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A) Manually flag ServiceAppointments as "In Jeopardy" due to weather.
B) Configure a new Service Level for immediate assignment.
C) Configure an Emergency Policy and use the Emergency Wizard.
D) Postpone all lower-priority jobs and extend Due Dates.

4. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?

A) Page Layouts
B) Visualforce Pages
C) Mini-Page Layouts
D) Field Sets

5. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
B) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
C) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
D) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Solutions: